The answer, of course, is that its an acronym for Zone Improvement Plan, referring to the U.S. YOLO - You Only Live OnceYou better go on that trip. Most people know what they mean when they see them onsocial mediaor in a text, so feel free to use them as often as you would like. Abbreviations are still read as the full word or words, but they're easier to write and generally understood to represent the full word. We often use initials to refer to the names of countries and organisations: Initials also refer to the first letters of peoples first names. How do you say i miss you in haryanvi language? But is your shortened way of expressing an idea an acronym? Using abbreviations Abbreviations are usually formed using the most recognizable letters from the word or expression. BPO Business Process Outsourcing: is a term used to describe when a contact center outsources operations or responsibilities to third party service providers, typically cloud service providers. Some acronyms are pronounced as a combination of letters and syllables: She sent me a jpeg file with a photo of her wedding. There was an error submitting your subscription. OPA Off Phone Activity: is any task, responsibility, or activity completed by a call center agent that does not involve being on the phone or handling communication from customers. Abbreviations can be formed from the first letters of the word or phrase. Common Acute Lymphoblastic Leukemia + 1. CLI Calling Line Identity: is a software used to match a customers number and their previous call records.CMS Call Management System: is a system that helps identify the customers needs, improving customer interactions, customizing contacts, sales approaches, and automation to provide optimum service to each type of customer. Or is it?! PHAT - Pretty hot and temptingThat girl was PHAT! LASER - Light Amplification by the Stimulated Emission of RadiationOur cat loves to chase a little red LASER beam. It provided a handy way to refer to the disastrous state of affairs in the war zone. Average time of abandonment (ATA): Use this call center terminology to measure the average length of time a caller stays in a queue before they hang up the call. DPC Dollars Per Call: This is specific to those agents that work in the collections environment. PCP Post Call Processing: is the duration of time spent between two successive calls and includes the time that a call center agent takes to perform the post call formalities like filling out necessary forms and notating customer records. RADAR stands for radio detection and ranging. This technology is rarely called anything other than itsacronym. TT - Table Tennis, Continue Learning about English Language Arts. Acronyms show up in formal writing and informal writing, so recognizing acronyms examples is helpful. Sad And Tired Yelling Away Madly. In such cases, we normally say them by spelling out each letter: twenty pence (said, informally, as twenty p). It entered the language around 1940, made from the Greek word akros, meaning topmost or highest, combined with -onym, from the Greek word onyma (name or word). How to use a word that (literally) drives some pe Editor Emily Brewster clarifies the difference. Although its not unheard of for people to pronounce AARP as arp these days, these initialisms arent true acronyms yet. LASER: Light Amplification by Stimulated Emission of RadiationLaser has eclipsed its identity as an acronym at this point; its now treated as a word rather than an acronym. An initialism is an abbreviation that uses the first letter of each word in the phrase its describing (like an acronym), but you still say each letter of the initialism individually (unlike an acronym). In Canada, postal codes. Some acronyms create new words that are so commonly used, we forget they're actually a series of letters from a longer word or phrase. RFI Request for Information: is a preliminary informative document requested by companies that have no prior experience with a product or software and need to gain an understanding of the range of options available to them. Some acronyms, like taser, have become so common, they are now considered real words, so they wont be capitalized either. VPN Virtual Private Network: extends a private network across a public network and allows users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. The Health Insurance Portability Accountability Act is responsible for keeping medical information private. Combining the letters gives you a pronounceable word that otherEnglishreaders and listeners understand. Other common acronyms are ASCII, UNICEF, DARPA, and the governmental terms POTUS, FLOTUS, and SCOTUS. ABBA (musical group) - Agnetha, Bjrn, Benny, Anni-Frid (first names of the bands members), HER (musician) - Having Everything Revealed, NERD (musical group) - No one Ever Really Dies, SHIELD (TV show) - Strategic Homeland Intervention, Enforcement and Logistics Division, WALL-E (animated character) - Waste Allocation Load Lifter Earth-Class, YAHOO (search engine) - Yet Another Hierarchical Officious Oracle. Called Abbreviation. TASER - Thomas A. Swifts Electric RifleShe hit the attacker with her TASER. Privacy Policy. FOMO - Fear Of Missing OutIm only going with you because I have a major case of FOMO. When we abbreviate a word or phrase, we shorten it. When in all-caps, the word PIN stands for personal identification number. This is a secret number you create to access private documents, files and account information. Were likely to see them in the news and even use them in our everyday language. We have answered these questions so many times, we thought the industry could benefit from the most comprehensive list of call center acronyms that has ever been compiled. AnswerNet is a fullservice provider of inbound, outbound, automated and business process outsourcing (BPO) contact center services. On the other hand, a mnemonic involves creating a sentence or a memorable phrase with letters, ideas, or numbers to assist in remembering a piece of information. 12. POTUSis anacronymthat stands for the President of the United States. When spokenout loud, it sounds like po tus.. TSAPI Telephony Server Application Programming Interface: Similar to TAPI, a telephony service application programming interface (TSAPI) is also an API that makes it easier for CTI solutions to integrate telephony and computer systems, except it is server-based. CA - Canada - Abbreviation for the Canadian marketplace. An initialism is a long phrase that is abbreviated to its initial letters. ASAP As soon as possible3. Acronyms are usually nouns in a sentence. Abbreviation for Called: 8 Categories. Contact ustoday to speak with one of our experts who will walk you through the many options to choose from to assure you have the exact program for your needs. They handle complaints, process orders, and provide information about an organizations products and services. KPI Key Performance Indicator: is a piece or type of data used to measure performance within a company or call center. AARP - American Association of Retired PersonsI forgot my AARP card. But pog wasnt just an arbitrary odd word; originally, it stood for passion fruit, orange, guava and was the name of a juice drink from which the game of pogs derived its name. DMS Document Management System: is the system which holds each and every customers document needed to properly handle a customers needs. Some acronyms identify an organization or person by shortening a long name into a pronounced acronym. ERMS Email Response Management System: is a set of programs that automatically handles email messages and attachments according to user-defined rules. NATOs foreign policy has been criticised recently. Explore this useful shorthand with these examples of acronyms. SIP Session Initiation Protocol: is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. Acronyms like 'scuba' ("self-contained underwater breathing apparatus") are pronounceable as words. AWOL - Absent Without Official Leave (or Absent Without Leave)I dont know where he went. Acronymscan confuse readers if they have no knowledge of the meaning. Category Page - A landing page for a specific group of products within the Amazon website. Swift's Electric RifleExtra points to the inventor of the taser, Jack Cover, for hiding a clever nod to a pulp novel in his groundbreaking weapons name. Just because you now have the definition of the most common call center acronyms, it does not mean you have the information needed to select the right call center. RNA Ring No Answer: is the duration an initiated call rings at the destination before being classified as a No Answer.. The acronyms INTR stands for the interior. The . BIC Best-in-Class: is a superior product or call center within a specific market. With interactions happening on email, text, Facebook, Instagram, and more, internet acronyms are a part of everyday language. DPC is referred to as dollars collected per call. Save this glossary as a go-to reference because it is a near certainty it is just a matter of time before you come across an acronym you are not familiar with. Sign up to make the most of YourDictionary. WRONG. Medical, Pathology, Biomedical . The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. We may not even remember what words like scuba and snafu stand for -- or even that they stand for anything. ATA Average Time of Abandonment: is the average length of time that a caller will stay in a queue before they hang up the call. The data gathered is used to make improvements to processes in an effort to optimize the customer experience. CIS Customer Information System: is the system containing all data pertaining to all customer premises, including addresses, billing determinants and historical data. INS Intelligent Network Service: helps to distribute calls to multiple destinations present in a virtual call center network. ACW After Call Work: is the average amount of time an agent takes to wrap-up a call. OAM Operations, Administration and Maintenance: are the processes, activities, tools, and standards involved with operating, administering, managing and maintaining a contact center system. Click on the arrows to change the translation direction. Yes! As an Amazon Associate, we also earn from qualifying purchases. They are used in place of the full phrase or name, and they are often seen in text messages, emails, and other types of digital communication. Some acronyms have become regular words like radar, scuba, and taser. Acronyms formed from the first parts of words (rather than just the initial letters) tend to become words themselves, like hazmat (hazardous materials) and motel (motor hotel). Initialisms like 'FBI' are not. Some common examples include: 1. IXC Interexchange Carrier: is a legal term for a telecommunication company. SMART - Specific, Measurable, Achievable, Relevant, TimelyCreate SMART goals for the quarter so youll be successful. ESAT Employee Satisfaction: Believe it or not, ESAT is a very important call center acronym. It consists of telephone lines, fiber optic cables, cellular networks, communications satellites, and undersea telephone cables, all interconnected by switching centers, which allows most telephones to communicate with each other. I want to receive exclusive email updates from YourDictionary. Why extra precaution required while measuring the radius of capillary tube? The definition of acronym, a word formed from the initial letter or letters of each of the successive parts or major parts of a compound term, means that acronyms can be differentiated from other abbreviations because they are pronounceable as words. OPECor the O (rganization of) P (etroleum) E (xporting) C (ountries)is an acronym because we pronounce it as one word, oh-pek. ERP Enterprise Resource Planning: is the integrated management of call center business processes, often in real time and mediated by software and technology. Using a single survey question with a 1-10 scale, customers are grouped into a category: promoter, passive, or detractor. POTUS President of the United States2. GOS Grade of Service: is a metric that measures the percentage of calls or customer interactions answered within a given time period. HD - High Definition (compact disc read-only memory; pronounced /si: di: rm/). that is broadcast or printed in separate parts, Moreover, consequently and therefore: ways to link ideas (2). Scan through the following list of call center acronyms and familiarize yourself with them. Vote. Lists of acronyms contain acronyms, a type of abbreviation formed from the initial components of the words of a longer name or phrase. Would you consider VIP to be an acronym? Something went wrong. TASER: Thomas A. ASAP - As soon as possible 3. An acronym is a system of combining the first letter (or initial letters) of a list of words to form a word or sentence. An abbreviation is a shortened version of a longer word (such as Dr. or Prof.), while an acronym forms a new word using the first letter of each word from a phrase (such as radar or ASAP). The IMAX in IMAX Theater actually stands for Image Maximum. All rights reserved. For example, you only live once is shortened to the acronym YOLO, which youd say as yoh-loh.. This is sometimes called clipping, because we keep the beginning of the word and clip the rest of the word. Lets start off by examining some popular acronyms and their meanings, including how they are used in sentences. breaks into your house by accident during a botched drug raid. You have successfully subscribed to the newsletter. You may have wondered why some abbreviations, such as those for ounce (oz) and pound (lb), include letters that aren't part of the original word. What does C/C stand for in Call? Professional organizations and government agencies often get called by their initials. Marketers often try to create a fear of missing out so people will jump in and buy a product or service. cld. GIF - Graphics Interchange FormatShe sent me a GIF of a dancing cat. Perhaps thats why were constantly inventing retroactive etymologies for older terms like fuck and posh. (No, fuck does not stand for fornication under consent of king, nor does posh derive from port out, starboard home. Sorry!). the name of an organization). Lists of acronyms Lists of acronyms contain acronyms, a type of abbreviation formed from the initial components of the words of a longer name or phrase. Think of FBI or HMO or TSA or TGIFperfectly common expressions that we encounter every day, but no one would call them words. Two-term. For your information is no longer used often, butFYIis common in texting and chatting. percent. QA Quality Assurance: is the process of measuring the overall performance of agents and then using that data to determine if the level of service meets customer expectations. When we refer to ourselves using initials, it is more formal: Sometimes first names are in full, and middle names are included as initials. CALL Meaning 8. Present perfect simple or present perfect continuous? RADAR: Radio Detection And RangingRadar: another technology named by initials. NIMBY: Not In My BackYardIf youve ever read an op-ed about a neighborhood protesting the location of a new garbage dump, or energy plant, youve probably seen the term nimby or nimbyism being tossed around. So why does the U.S. have a bizarre term like ZIP code for the string of numbers that allows mail services to direct our correspondence more efficiently? PIN - Personal Identification NumberYoull need your PIN to use your bank card at the ATM. CALL. VoIP Voice Over Internet Protocol: is a technology that delivers voice communication and multimedia sessions (such as video) over Internet Protocol (IP) networks. It is a metric that monitors the quality of service that customers are receiving, by counting the number of times their issues got resolved on the first point of contact. This common phrase means you will do something when you have the chance. Acronyms List A-Z, List of Common Acronyms. To understand how this works, consider somecommonacronymsexamples in theEnglishlanguage. An initialism is an abbreviation that uses the first letter of each word in the phrase it's describing (like an acronym), but you still say each letter of the initialism individually (unlike an acronym). The acronyms are the short form of a word. (from the Latin equivalent: exempli gratia). Sign up to make the most of YourDictionary. CEM Customer Experience Management: are procedures adopted by a company to track the interactions between a customer and the call center agents. Like laser, we no longer treat radar like an acronym. Words without vowels are unpronounceable. A list of abbreviations is an alphabetical list of abbreviations that you can add to your thesis or dissertation. SATYAM. Most people no longer remember that DARE stands for Drug Abuse Resistance Education. HIPAA: Health Insurance Portability Accountability ActI cant give you that information because of HIPAA. And you have to pay for that much image. Note that when introducing an acronym, the full term should only be capitalized if it is a proper noun (e.g. Which is exactly what it is! Informative acronyms are commonly used in the medical field but have also crossed over from industries into daily life. Order of Operations Rules in Simple Terms, Girl laughing with list of common acronyms examples, Girl: TopVectors / iStock / Getty Images Plus /. AA : - Alcoholics Anonymous AWOL : - Absent Without Leave ADP : - Automated Data Processing ADA : - American Dental Association AFK : - Away From Keyboard AARP : - American Association of Retired Persons ABS : - Anti-lock Braking System AIDS : - Acquired Immune Deficiency Syndrome APA : - American Psychological Association AKA : - Also Known As Will apple cider vinigar make you pass a meth test? Some initialisms become acronyms by virtue of being spoken out loud frequently enough to become more like a word than a set of letters: both ASAP and LOL are frequently pronounced as words. FEMA - Federal Emergency Management AgencyAfter the hurricane, FEMA helped the survivors rebuild. In short: An abbreviation is when a phrase or word is shortened to a word or letters. What are the advantages and disadvantages of EBCDIC? Understanding their employee satisfaction rates help keep their attrition numbers intact. Sometimes the new words acronyms create are as funny as their meetings. Get a FREE book of writing prompts and learn how to make more money from your writing. initials of terms/words. The electrical weapon actually is an acronym for Thomas A. Swifts Electric Rifle., This piece of diving equipment is anacronymfor self-contained underwaterbreathing apparatus.. By signing in, you agree to our Terms and Conditions Abbreviations are still read as the full word or words, but theyre easier to write and generally understood to represent the full word. BCP Business Continuity Planning: is planning for all possible scenarios to ensure your call center can continue in the midst of an unexpected issue or event. OSHA - Occupational Safety and Health AdministrationEveryone make sure you wear your helmets today, weve got an OSHA inspection. Organization Abbreviations. CALL Meaning Abbreviated Abbreviations Common. This is a large-format movie theater. So now its time to commit it to memory: Light Amplification by Stimulated Emission of Radiation. VOC Voice of the Customer: Customer service feedback, survey response, and insights. ASP Application Service Provider: is a company that provides software applications to customers over the Internet, otherwise known as software as a service (SaaS). Introduce every acronym before using it in the text. Why should tuning fork be struck gently and put over sonometer box gently? TheNASAastronauts were celebrities after their moonwalk. Studyingexamples ofacronymswill help you understand how these words develop. Add ${headword} to one of your lists below, or create a new one. Acronymsare usually nouns in a sentence. CSAT Customer Satisfaction: is a score that indicates how satisfied a customer is with a specific product, transaction, or interaction with a company. Given our propensity to send quick, off-the-cuff text messages or post short, fun tweets, the grammar rules pertaining to acronyms and capitalization generally fly out the window. Where the acronym has existed for a long time and become fully established in the language, it is written with small letters (or with one capital letter if it is at the beginning of a sentence): The ships radar had been destroyed in battle. This one stands for be right back and is often used in text or chat discussions when one person has to step away. Learn a new word every day. For example, ounce comes from the Italian word onzo (abbreviated to oz) and pound comes from the Latin libra pondo (abbreviated to lb). difference between acronyms and abbreviations. Initialism is the older term, dating to the mid-1800s. DSL Digital Subscriber Line: uses existing telephone lines to transport high-bandwidth data, such as multimedia and video, to service subscribers. Every quality professional needs a handy reference of quality terms, acronyms and key people in the history of quality. There can be other words also but this is the most common for which it is used. TheFBIwill investigate the crime.2. By the way, if you think we may have left off one of your favorite acronyms, please send us an email with the details so we can add it to our list. ANI Automatic Number Identification: Automatic Number Identification (ANI) lets agents see the incoming call number as basic caller ID. Abbreviations, Acronyms, and Initialisms. An RFP typically follows an RFI. Some common examples include:1. SA Speech Analytics: is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The newly combined letters create a new word that becomes a part of everyday language. ASR Automatic Speech Recognition: is software that allows contact centers to quickly route customer calls to the right agent without human intervention by using computers to analyze the customers speech. AnswerNet offers inbound,outbound,automated, andBPO (another of the call center acronyms) call center services providing you with awide range of service and technology options to fit any business model. Get in-the-know with common acronyms used in government and military settings. NASAstands for National Aeronautics and Space Administration, and this organization once took a man to the moon. Cloud Contact Centersoftware is a perfect example of SaaS. Suggest. MMR Multimedia Routing: is technology that allows for the creation of routing workflows for all media. Using shortened forms of words or phrases can speed up communication. Some professional acronyms that used to be pronounced letter by letter are now pronounced as words. WASP - White Anglo-Saxon ProtestantMany citizens in the Colonial Era were WASPs. There are many acronyms that are used in the English language, and some of them can be confusing to spell and to pronounce. Thereafter, you can stick to using the acronym. CDR Call Detail Record: is a data record that documents the details of a telephone call or other telecommunications transaction (text message, ) that passes through that facility or device. WFM Workforce Management: is a combination of processes that maximizes performance levels and competency for an organization. KISS means keep it simple, stupid, and serves as a reminder not to complicated subject matter. These are sometimes called blends by linguists, and arguments about whether the new word was formed from initial letters or blended word parts enter the realm of the philosophical. You may not even realize that your favorite TV show, movie character or musician is using an acronym as their name! 3 short forms of Called. Zip.). Acronym is a relatively new word made up of ancient parts. OJT On the Job Training: is training that teaches a paid employee the knowledge and skills necessary to perform the job and is provided while they are engaged in productive work. CSR Customer Service Representative: is anyone who interacts with customers. When we fill in forms, we are sometimes asked to state our surname and initials. Vote. Here are some of the words we're currently looking at for a spot in the dictionary. From text messages to in-person convos, we all use shorthand every day. Because its frequently used to mean both kinds of abbreviations, a second definition of acronym reads, also : an abbreviation (as FBI) formed from initial letters. Which is a synonym of initialism, FYI. This refers to the fictional character Tom Swift, who starred in a series of books focusing on his wild sci-fi inventions -- including an electric rifle, the fictional precursor to the taser. Anacronymis a word made from the initials of a phrase or name. Whether youre DMing, texting or chatting in your favorite video game, acronyms are the key to keeping these messages quick and concise. ASAPis anacronymfor as soon as possible. The word itself only dates back to the 1940s. Acronymsfall into two categories: Formal and informal. ASA Average Speed of Answer: The amount of time it takes a call center agent to answer a phone call from a customer. for hour. After the first mention, you can use the acronym throughout the rest of the piece. AWOL: Absent Without Official LeaveLike the omnipresent ASAP (As Soon As Possible), you may well know this is an acronym as well as what it stands for. JPEG - Joint Photographic Experts GroupYou have to attach that photo as a JPEG. When people are texting friends or using social media, they often write acronyms in lowercase letters because its quicker. This provides a consistent routing experience across all channels (SMS, email, video, etc). An abbreviation is a truncated word; an acronym is made up of parts of the phrase it stands for and is pronounced as a word (ELISA, AIDS, GABA); an initialism is an acronym that is pronounced as individual letters (DNA, RT-PCR). To make it clear that your document contains an abbreviated list, also add a separate heading to your table of contents. Note: The page number for your list of abbreviations should continue from the page number that proceeds it; there . Examples of acronyms: NATO /net/ North Atlantic Treaty Organisation scuba /sku:b/ self-contained underwater breathing apparatus radar /red (r)/ radio detection and ranging ACD - Automatically Call Distributor: This is a specialized phone system that handles incoming (or inbound) calls. Most informal acronyms dont use all capital letters. People rarely if ever, use the full name of the joint photographic experts group, opting instead to call it a JPEG. Informalacronymsshow up inmessagingand texting platforms. Alphabetical [ edit] List of acronyms: 0-9 List of acronyms: A List of acronyms: B List of acronyms: C List of acronyms: D List of acronyms: E Expected wait time (EWT): This is the expected time your phone system tells customers to wait before they can speak to an agent. Abbreviations, acronyms and initialisms are all fair game for becoming new words thanks to the anything-goes attitude of todays wordsmiths. WFO Workforce Optimization: is used by call centers to improve workforce management. For example, the Federal Bureau of Investigations is shortened to FBI, but you say it as eff-bee-eye, not fbi.. By signing in, you agree to our Terms and Conditions To avoid confusion in formal writing, always defineacronymsfirst, except for those that have morphed into real words, like taser. SBR Skill-Based Routing: is an intelligent call routing system that will automatically direct customers with a specific problem to agents with the skills needed to resolve that issue in the fastest possible time, without having to escalate the call any further. Radar was one of the most important inventions of the twentieth century. How does proper cooling affect the qualities and characteristics of there different types of cookies. They take the place of the words they represent. You got this. What are unpronounceable acronyms called? IVRInteractive Voice Response: is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. NAFTA is theacronymor the North American Free Trade Agreement. This organization governs trade among North American countries. DID Direct Inward Dialing: is a telephone service that allows a phone number to ring through directly to a specific phone within the organization instead of going to a menu or a queue and needing to dial an extension. SCUBA: Self-Contained Underwater Breathing ApparatusSnorkel, scuba -- the world of underwater swimming proliferates with odd words. The newly combined letters create a new word that becomes a part of everyday language. They originated in the aftermath of World War II. A farmer has 19 sheep All but 7 die How many are left? a story on television or radio or in a newspaper, etc. This makes them particularly insidious; its relatively easy for an acronym to slip into our vocabulary as a word in its own right, leaving behind its baggage. YOLOmeans you only live once and is a common expression used to encourage exciting or thrilling experiences. Many of these terms can be found at Dictionary.com. These abbreviations help quickly describe useful groups, items and actions. Humor, Funny, Fun. YOLO! BUQS Blended Universal Queue System: is a combination of email, chat and other data enabling universal queuing along with call blending. How to abbreviate Called? FCRR First Call Resolution Rate: is a popular call center metric that measures the percentage of calls where the customer problem, question or need was resolved the first time they called. SWAT: Special Weapons And TacticsThis seems pretty obvious, but in case you need an ice breaker the next time a SWAT team breaks into your house by accident during a botched drug raid now you know! What is the climax of the ballad of a mother's heart? With nearly 25 years of experience, AnswerNet has the expertise, personnel and bandwidth to help you achieve the ROI on your call center investment. An acronym is a pronounceable word formed from the first letter (or first few letters) of each word in a phrase or title. FUBAR: Fucked Up Beyond All Repair/RecognitionLike snafu, FUBAR dates back to World War II and its proliferation of military slang. With over four million readers, Become a Writer Today is one of the world's biggest websites dedicated to the craft of writing. MACUSA - Magical Congress of the United States of AmericaIn the Fantastic Beasts movie, she was a member of MACUSA. HUD - Department of Housing and Urban DevelopmentYoull have to go to the HUD office to get help finding affordable housing. It integrates business performance considerations with workforce management, and involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. Sign up to make the most of YourDictionary. Get the top C/C abbreviation related to Call. CAGR - Compound Annual Growth Rate; Campaign - A series of organized advertising messages intended to promote a product or service.Advertising campaigns are used in Sponsored Products, Sponsored Brands, and Sponsored Display ads. Acronyms are words that are made up of the first letter of a series of words, and they are pronounced as a word. Go Behind The Words! An acronym is a new word created from the initial letters of a long name or phrase, for example, NATO (North Atlantic Treaty Organization). Thisabbreviationstands for laughout loud and typically means something is very funny. CSA Customer Service Agent: is the customer service agent is those that engage directly with customers via phone, chat, email, or another platform. Easy. SLService Level: is a measurement tied to customer service satisfaction and quality of an agent. Its origin as an acronym is still fairly common knowledge, but who among us can remember what it actually represents? The fear of misusing acronyms (FOMA) is real for grammar geeks. Or, it could be shortened to its first letters like NRA for the National Rifle Association. Postal Services scheme for improving their mail delivery codes. 11. CED Caller Entered Digits: are any digits callers enter using their telephone keypads. NSP Network Service Provider: is a loyalty measurement of how likely a customer is to recommend your company, product or service to a friend. The letters are pronounced individually, not spoken as a word for example, FBI (Federal Bureau of Investigation). %. In German, the term Akronym had been used since the 1920s. For example,FTEmay consist of several part-time individuals whose combined work hours in a week equal the full-time person. I'd like to receive the free email course. TTS Text to Speech: is a form of speech synthesis used to create a spoken version of the text in an electronic document. The industrialization of the military in the 1940s was a major driver of new acronyms into the English vocabulary -- largely because of new technologies with complicated names, but also thanks to terms . UNICEF - The United Nations International Children's Emergency FundUNICEF appointed a new chairman of the board. The list of 24k Organization acronyms and abbreviations (November 2022): 50 Categories. TAPI Telephony Application Programming Interface: is an API that enables computer telephony integration. An acronym in which the short form was original and words made up to stand for it afterwards is called a backronym. Business people often speak in initialisms once theyre comfortable with the industry lingo. BAE: Before Anyone ElseBae sounds really similar to the more time-tested endearment babe, but reportedly its also an acronym. API Application Program Interface: is a software intermediary that allows two applications to talk to each other. Sort. An acronym in which one of the letters stands for the actual word abbreviated therein is called a recursive acronym. Usage explanations of natural written and spoken English, Adjectives and adjective phrases: typical errors, Adverbs and adverb phrases: typical errors, Nationalities, languages, countries and regions. In these cases, the abbreviations are based on older forms of the word. All rights reserved. (days of the week), Jan., Feb., Mar., Apr., Jun., Jul., Aug., Sept., Oct., Nov., Dec. (months of the year). Called + 1. Specifically, a n acronym is a specific type of abbreviation formed from the first letters of a multi-word term, name, or phrase, with those letters pronounced together as one term. Is it better to take a shower in the morning or at night? MIA Most Idle Agent: is a call center agent who is available and ready to take calls. Acronymsare a shorthandabbreviationthat, over time, become part of everyday language. The abbreviations here are written and spoken in this form: Clipping is common when we use personal names: An initial is the first letter of a word. CALL Meaning. Success! 4. It is defined as any carrier that provides services across multiple local access and transport areas. Why. Future: other expressions to talk about the future, Future: present continuous to talk about the future (, Future: present simple to talk about the future (, Verb patterns: verb + infinitive or verb + -, Modality: other modal words and expressions, Conjunctions: causes, reasons, results and purpose, Relative clauses referring to a whole sentence, Relative clauses: defining and non-defining, Forming negative statements, questions and imperatives. Smart car: Swatch Mercedes ArtSmart makes for such an on-point descriptor of these small, cleverly designed city cars that we were gobsmacked to realize this was no adjective, but an acronym for Swatch Mercedes Art. The Girls Scout troop visited the National Aeronautics and Space Administration (NASA) headquarters on Tuesday. Here are 15 words you may be shocked to realize are actually acronyms -- and what they actually mean: SNAFU: Situation Normal, All Fucked UpThe industrialization of the military in the 1940s was a major driver of new acronyms into the English vocabulary -- largely because of new technologies with complicated names, but also thanks to terms like SNAFU, which referred to the general chaos and horror of the battlefields. However, be aware that others say it is another form of abbreviation. Sometimes science fiction really does become a reality. They are organized alphabetically and by field. Subscribe to America's largest dictionary and get thousands more definitions and advanced searchad free! If not, a quick Google search will tell you what your friend meant when she said she has FOMO. Now that you understand what acronyms look like, see if you can tell the difference between acronyms and abbreviations and how they relate to initialisms. Some are only partially pronounced, like HVAC. AIDS - Acquired Immunodeficiency SyndromeHe tested positive for AIDS. scuba (self-contained underwater breathing apparatus), NASA (National Aeronautics and Space Administration), laser (light amplification by stimulated emission of radiation), SIM card (subscriber identification module), AIDS (acquired immune deficiency syndrome). They are commonly called acronyms, but theres a more specific term thats used by linguists and people who like being precise about these things: initialism. It could be abbreviated into one sound like "Rom." for Romeo and Juliet. REAP - Reserve Education Assistance Program. Work Force works directly to optimize productivity of employees, forecasting labor and agent needs, as well as creating and managing agent schedules to accomplish required tasks and call volume. Past perfect simple or past perfect continuous? Stay up-to-date with AnswerNet with new blogs straight to your inbox. Your subscription failed. This way, agents are no longer required to operate the front-end switchboard and calls are routed faster at less cost. DNIS Dialed Number Identification Service: identifies the originally dialed telephone number of an inbound call. "FBI" and "UFO" are initialisms; "radar" and "OPEC" are acronyms. 147 popular meanings of CALL abbreviation: 50 Categories. This list includes acronyms that start with A-Z. Become a Writer Today is reader-supported. One Real Asshole Called Larry Ellison. Humor, Funny, Fun. It takes time, but once you enroll in services, these call center acronyms will easily become second nature. TheAutomatic Call Distributorrecognizes and answers the calls and checks in the database, and routes them to the most appropriate agent. Meaning. An acronym is a pronounceable word formed from the first letter (or first few letters) of each word in a phrase or title. Obviously, just a package you send to show your care to someone, whether its your daughter off at college or a soldier serving abroad. FLAG Foreign Language Association of Georgia, PAWS Progressive Animal Welfare Society, PETA - People for the Ethical Treatment of Animals. Using shortened forms of words or phrases can speed up communication. There are millions of common abbreviations used every day, including: St. or Ave. (instead of Street or Avenue), Mon., Tues., Wed., Thurs., Fri., Sat., and Sun. Who knows you might even invent an acronym that becomes commonplace years from now. Sort. As you probably know, acronyms are abbreviations formed from the 2T. Technically speaking, you should capitalize all the letters in acronyms, but there are exceptions. This metric is also used to gage a CSRs ability to predict future needs through fact-finding. These are the acronyms you probably use or read on the daily. Our online dictionary has entries for some 1500 abbreviations that use only capital letters, like ACLU, BBQ, CPR, DIY, POV, PTSD, and YMCA. VRU Voice Response Unit: is an interactive technology that allows humans to communicate with computers, either through voice or dual-tone multifrequency. The expected answer here is probably "acronym," but many people distinguish between acronyms and initialisms and would say that the answer depends on whether the result is pronounced as a word.The distinction is that acronyms must be pronounced as a word, while initialisms are pronounced as separate letters. What does CALL mean as an abbreviation? nym a-kr-nim : a word (such as NATO, radar, or laser) formed from the initial letter or letters of each of the successive parts or major parts of a compound term also : an abbreviation (such as FBI) formed from initial letters : initialism acronymic a-kr-ni-mik adjective acronymically a-kr-ni-mi-k (-)l adverb Acronyms: It feels like theyve always been with us. Delivered to your inbox! We enunciate each letter (Vee-eye-pee, not vip). Many consider initialisms to be a subset of acronyms, so whether you pronounce ASAP as a word or enunciate each letter, it's still an acronym. Keep in mind that this is not an exhaustive list, and there are many more acronyms that are used in English. This is also a formal use. Explore this useful shorthand with these examples of acronyms. PIN - Personal Identification Number How to use acronyms in a sentence? In fact, many of theseacronymsare so common that people no longer know the actual name of these organizations. Acronyms are words formed with the initial letters of a phrase, but unlike an initialism (such as the FBI) an acronym is pronounced phonetically. Sometimes, like withLOLorBRB, they usecapital letters, but sometimes the words become so commonplace, such as with taser orscuba, that thelowercaseletters become standard. ROI Return on Investment: is a performance measurement used to evaluate the amount of return on a particular investment relative to the investments cost. ZIP code: Zone Improvement PlanIn the U.K. and Australia, theyre known as postcodes. When it comes to abbreviations, you will commonly see two different types: initialisms and . And syllables: she sent me a jpeg to refer to the most important inventions the. Derive from port out, starboard home we no longer remember that DARE for. Are abbreviations formed from the word itself only dates back to the office. 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