The Europe Direct Contact Centre is run by the European Commission. It is mandatory to procure user consent prior to running these cookies on your website. Europa Contact Centre delivered this in a business as usual way, enabling clients to keep their commercially critical operations moving at pace. They work by uniquely identifying your browser and device. Number of For-Profit Companies 461. Our service is flexible, because we are able to scale up or down according to client requirements. Utilising its industry expertise, the division has created a new product to support the higher education sector, which continues to be presented with challenges as a result of the pandemic. ContactCenterWorld is the Global Association for Contact Center & Customer Service Best Practices & Networking Europa Contact Centre Company Profile Cookie Preference Centre Thats why were now looking to boost our friendly, professional, and highly experienced workforce with talented individuals from the surrounding labour market. E-commerce is a particular focus, alongside booking lines, subscription management, out of hours / overflow reception services and fully compliant payment processing. Im looking forward to getting to know the team over the coming months and supporting them with their ongoing professional development needs., Jackie Herring commented: Europa Contact Centre is clearly moving at pace to expand its client portfolio. In November 2022, ESA's Member States, Associate States and Cooperating States will come together to strengthen Europe's space sector and ensure it continues to serve European citizens. The 40-strong team is looking for 10 more staff to fulfil a variety of roles within the Ashford (Kent) firm. Find contact details of EU offices in Europe and beyond. It also saw a massive infrastructure upgrade, delivered by award-winning Information and Communications Technology (ICT) specialist, Foehn. Average Founded Date Aug 28, 2002. We also use third-party cookies that help us analyze and understand how you use this website. Tasked with driving the business forward and armed with an innovative growth strategy, Graham will be leading the management team to assist with the ongoing development of the business. As a result, Europa Contact Centre continues to see an upward trend in demand for its multi-channel response handling capabilities. Payments Survey Finds Increasing Trust Towards Digital Payment, How to Reduce Agent Errors in your Contact Centre by 30%, Talkdesk Webinar: Supercharge your Digital Strategies, Customer Service: The Secrets of Closed Loop Engagements, Mind the Contact Centre Agent Knowledge Gap, Content Guru & UK Power Networks Win Award At ECCCSAs, IPI Named Supplier on G-Cloud 13 Framework, Infobip Research Shows Rising Dominance of Chat Apps. National Europass Centres. Take Part in the UK Contact Centre Decision-Makers' Guide 2023; 28 September 2022 | 42% of Customer Queries to UK Retailers Go Unanswered; NICE Leader in Robotic Process Automation PEAK Matrix, Sigma Connected announces Contact Centre Jobs Boost, IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution. These cookies do not store any personal information. Lemon Contact Centre New Partnership will Keep Off Site Staff Safe; 28 September 2022 | Poor Customer Service Impacting Utility Sector's Reputation; Building relationships with existing clients and future prospects will be a core part of the role.. As situations evolve, we can adapt to ensure client objectives are met. The pioneering logistics firm recently celebrated its 1000th employee and continues to grow. We use cookies on contact-centres.com to give you the most relevant experience by remembering your preferences and repeat visits. Welcoming Jackie, Natasha, and Sabita into the fold means we can really focus on unlocking the potential of our people whilst pursuing new business objectives. How can it Help Compliance in Contact Centres? Take Part in the UK Contact Centre Decision-Makers Guide 2023, 42% of Customer Queries to UK Retailers Go Unanswered, Lemon Contact Centre New Partnership will Keep Off Site Staff Safe, Poor Customer Service Impacting Utility Sectors Reputation, Make Outbound Dialling More Effective with Voicemails, Empathising with your Contact Centre Customers in Difficult Times, Customer Authentication in Contact Centres Without Complication, FM Outsource Join Manchester Good Employment Charter, UK Consumers Prefer to Reach Contact Centres via WhatsApp. Productivity levels have increased substantially month on month, and slicker operational approaches continue to result in positive client feedback. List of departments Local offices in the EU Local offices outside the EU Commission staff Find a staff member Press services. How can it Help Compliance in Contact Centres? Since then, it has undergone a radical overhaul in consultation with clients to deliver a more flexible, responsive, and personalised solution. For additional information on Europa visit their Website, (C) 147 Media Ltd 2022 - No part of this website can be reproduced without the written permission of the Publisher. We also use third-party cookies that help us analyze and understand how you use this website. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. Instantly add Speed and Reliability to your DNS Infrastructure using our Global Anycast DNS Network. Europa Contact Centre has over 20 years of experience working one on one with businesses to help them reduce costs, improve efficiencies and maximise opportunities. Please contact our Talent Acquisition team on recruitment@europa-worldwide.com. Being well-versed in operations, I am delighted to have been bought on board to lead the team, grow the division and see it reach its full potential. Content Guru Win at Computing Cloud Excellence Awards, UK Energy ProvidersContact Centres Inundated with Calls, Southway Housing get Personal with Britannic Contact Centre Solution, Staff Wellbeing & Engagement in Your Contact Centre, ContactBabel Launch UK CX Decision Makers Guide 22-23, Almost Half of Calls Fail Due To Contact Centre Background Noise, The 2022 Contact Centre Trifecta of Pain: Increasing Workloads, 3 out of 4 European Businesses have invested in AI for CX, British Gas Grows Partnership with ResQ Creating 200 Jobs. This prompted several new clients to appoint Europa Contact Centre as their multiple channel customer service provider. We provide cutting edge, integrated delivery solutions to suit your business. Discover more on europa.eu. Data controller. A National Europass Centre coordinates all activities related to Europass in every country that participates in Europass. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Acting as either a dedicated support line or an overflow personal front desk designed to triage enquiries, the experienced team will filter enquiries and channel . With Europa Contact Centre in its second year, now is the time for us to put the right resources behind it to enable this part of the business to grow and we know thatGrahams skill set and knowledge will be crucial in delivering this, hence the well-deservedpromotion.. Are you Ready to Build a Team of Agent Brand Guardians? Work has started onEuropa Worldwide Groupsnew60 million,future proofed 715,000sqftstate-of-the-art logistics facility. This website uses cookies to improve your experience while you navigate through the website. In this case we have tailored it to offer support for universities. 2020 will go down in history as the year that catalysed the transition to hybrid working. Having already worked with a number of leading universities which have benefited from the added support, Europa has decided that now is the right time to launch the new service. Joining her are two Business Development Managers (BDMs), Jackie Herring and Natasha Williams. Percentage Acquired 4%. In his new role, John is working closely with Alison Flannery, Operations Manager of Europa Contact Centre, who has over 20 years experience and shares Johns passion for service excellence. Twitter; Linkedin; Supplier Directory; . Europa Worldwide Group acquired the multi-channel response handling bureau in 2019, following the purchase of some of the trade and assets of Menzies Response, and rebranded it Europa Contact Centre. 29 September 2022 | Take Part in the UK Contact Centre Decision-Makers' Guide 2023; 28 September 2022 | 42% of Customer Queries to UK Retailers Go Unanswered; 28 September 2022 | Lemon Contact Centre New Partnership will Keep Off Site Staff Safe; 28 September 2022 | Poor Customer Service Impacting Utility Sector's Reputation; 28 September 2022 | Make Outbound . Keynote Speakers Announced for Sabio Event, Disrupt, FourNet Becomes Content Guru CX Platinum Partner, Why You Need to Move your Contact Centre to the Cloud, PCI Pal Predictions for Payment & Security Trends 2023, Sensee LiveDesk Hybrid Working On G-Cloud 13, Five9 Elevates Omni-Channel Customer Engagement. This leads to additional pressure especially when most staff are also still working remotely. These cookies do not store any personal information. Its a fantastic time to be joining such an innovative and forward-thinking business., Natasha Williams stated: This is a super opportunity to help Europa Contact Centre move into the next phase of its growth strategy. If you have a passion for logistics and want to be part of a friendly and ambitious team, we'd love to hear from you. Centres of Vocational Excellence (CoVEs) are formed by networks of partners that develop local "skills ecosystems" to provide high quality vocational skills to young people and adults, and contribute to regional development, innovation, industrial clusters, smart specialisation strategies and social inclusion. If you wish to obtain information, make a reservation or change your ticket, you can contact our Call Centre: 911 401 501 Open from 7:00 to 24:00 from Monday to Sunday (only in Spain). Instantly add Speed and Reliability to your DNS Infrastructure using our Global Anycast DNS Network, Add Reliability and Speed to your Domains with our Global Anycast DNS Network, Protect your online assets with our Server Monitoring and Integrated DNS Failover, Direct your visitors to localized content or the closest server using GEO DNS, Register and Manage Domains using our web-based Secure Management Platform, 25 Corporate Drive, 4th Floor We use some essential cookies to make our services work. This Symposium is the opportunity when Authorities, Industry, Operators, Pilots, Safety Investigators, Researchers and all those vesting an interest in improving rotorcraft safety worldwide, can share and exchange ideas. These cookies will be stored in your browser only with your consent. Keynote Speakers Announced for Sabio Event, Disrupt, FourNet Becomes Content Guru CX Platinum Partner, Why You Need to Move your Contact Centre to the Cloud, PCI Pal Predictions for Payment & Security Trends 2023, Sensee LiveDesk Hybrid Working On G-Cloud 13, Five9 Elevates Omni-Channel Customer Engagement. This website uses cookies to improve your experience while you navigate through the website. Can Automation Finally Change the Image of Contact Centres? Europa Bus Centre is a popular bus station in Belfast served by Aircoach, ScotRail, Hannon Coach and Stena Line. Europa Contact Centre General Information. Our team has continued to proactively champion and deliver a first-class service across all aspects of a clients commercial operations. SOCIAL MEDIA. As one of the most well-known firms in Kent, Europa Worldwide Group prides itself on being an employer of choice within the South-East labour market. Menzies Response, Orbital Marketing Services Group, Youre viewing 1 of 7 executive team members. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. But opting out of some of these cookies may affect your browsing experience. Operator of a call and contact center based in Ashford, United Kingdom. They may be set by us or by third party providers whose services we have added to our pages. We also use third-party cookies that help us analyze and understand how you use this website. Operational capabilities have changed forever, and brands need to respond accordingly to ensure agility and future resilience. Our service is flexible, because we are able to scale up or down according to client requirements. Necessary cookies are absolutely essential for the website to function properly. The European Contact Centre & Customer Service Awards is the largest customer contact awards programme hosted in Europe with over 1,200 people from 32 different countries attending the Awards Evening in 2022. It is mandatory to procure user consent prior to running these cookies on your website. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The fully compliant contact centre was launched in July 2019, following the acquisition of some of the trade and assets of Menzies Response, and now offers its services across both a home and office working model. A recent example is Greenwich University, for which Europa Contact Centre provided a Parents and Supporter service, part of its Incident Response offering, supporting the university by helping families to connect safely, whilst managing data protection requirements. Necessary cookies are absolutely essential for the website to function properly. She will sit within the Human Resources (HR) function of the Ashford-based facility and is responsible for supporting . Content available in all 24 official EU languages. Productivity levels have increased substantially month on month, and slicker operational approaches continue to result in positive client feedback. Now, the team needs to expand to ensure it has sufficient resources and the best expertise in place. The Covid-19 crisis triggered an unprecedented demand for first-class, call centre support, which operated as the voice of a clients brands and values. These cookies do not store any personal information. The customer service facility at Orbital Park, in Ashford, was acquired by Europa Worldwide Group and rebranded Europa Contact Centre. The team proactively strives to operate in the most cost-effective way whilst delivering a measurable return on investment for its clients. This involved a 360-degree review of the business, involving clients, their customers, and other influential industry stakeholders. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. The team proactively strives to operate in the most cost-effective way whilst delivering a measurable return on investment for its clients. Service . The Europa Contact Centre Team were able to set up our Parents and Supporters Service very quickly and to the highest standards including managing our data protection requirements. They help us know which pages are the most and least popular and see how visitors move around the site. A recent example is Greenwich University, for which Europa Contact Centre provided a Parents and Supporter service, part of its Incident Response offering, supporting the university by helping families to connect safely, whilst managing data protection requirements. Get the latest business insights from Dun & Bradstreet. With the Contact Centre team on board, no call is left unanswered, keeping students and parents informed whilst protecting the reputation of the university. SERBIA. They are part of a concerted recruitment drive to boost staff numbers across all areas of the business. Email jrc-public-spaces@ec.europa.eu. It is mandatory to procure user consent prior to running these cookies on your website. Graham Henry, General Manager at Europa Contact Centre, comments: Rising call volumes as a result of the pandemic is an issue we are seeing across multiple sectors. Europa Worldwide Group delivers pioneering logistics solutions for its diverse client base. By clicking Accept, you consent to the use of ALL the cookies. But opting out of some of these cookies may affect your browsing experience. Having already worked with a number of leading universities which have benefited from the added support, Europa has decided that now is the right time to launch the new service. For universities, it is especially difficult at the moment, with the challenges of working through yet another lockdown and additional pressures from the media. . Using the drop-down menus, you can select EU centres: By geographical location - you can select the country and region where you would like to find an EU centre. Warehouse and Air and Sea services. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. Find company research, competitor information, contact details & financial data for EUROPA CONTACT CENTRE LIMITED of DARTFORD. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around students mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. These cookies will be stored in your browser only with your consent. She will sit within the Human Resources (HR) function of the Ashford-based facility and is responsible for supporting the learning and development needs of employees. Read More. This involved a 360-degree review of the business, involving clients, their customers, and other influential industry stakeholders. With fully integrated technology Europa Contact Centre supports all contact channels including telephone, emails, web chat and digital. This information is available in the PitchBook Platform. Europa Contact Centre has made in its first major appointment since the business came into being last year. This category only includes cookies that ensures basic functionalities and security features of the website. This company has no Instagram account registered with us. Europa has all of these qualities, so we predict great things are yet to come for this division, which will not only benefit the Contact Centre but work to support the growth of the Europa Worldwide Group brand.. An Ashford-headquartered multi-channel outsource contact centre is set to expand its workforce. Content Guru Win at Computing Cloud Excellence Awards, UK Energy ProvidersContact Centres Inundated with Calls, Southway Housing get Personal with Britannic Contact Centre Solution, Staff Wellbeing & Engagement in Your Contact Centre, ContactBabel Launch UK CX Decision Makers Guide 22-23, Almost Half of Calls Fail Due To Contact Centre Background Noise, The 2022 Contact Centre Trifecta of Pain: Increasing Workloads, 3 out of 4 European Businesses have invested in AI for CX, British Gas Grows Partnership with ResQ Creating 200 Jobs. Are you Ready to Build a Team of Agent Brand Guardians? Industry Champion - Individual and Corporate, Ashford Contact Centre Eyes Recruitment Drive, Europa Contact Centre Appoints Head of Sales to Drive Growth. For more information on our work on the Protection of public spaces from terrorist attacks. But opting out of some of these cookies may affect your browsing experience. By clicking Accept, you consent to the use of ALL the cookies. Percentage of Public Organizations 1%. Europa Worldwide Group is a pioneering logistics operator and employs more than 950 people across its divisions Europa Road, Europa Air & Sea, Europa Warehouse, Europa Showfreight, Continental Cargo Carriers as well as Europa Contact Centre. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You can change your cookie settings at any time. People for EUROPA CONTACT CENTRE LIMITED (13589728) More for EUROPA CONTACT CENTRE LIMITED (13589728) Registered office address Littlebrook Dc1, Shield Road, Dartford, Kent, United Kingdom, DA1 5UR . She will sit within the Human Resources (HR) function of the Ashford-based facility and is responsible for supporting the learning and development needs of employees. Europe and worldwide offices. Necessary cookies are absolutely essential for the website to function properly. Win whats next. 27 May 2023, Next statement date 26 August 2023 We use cookies on contact-centres.com to give you the most relevant experience by remembering your preferences and repeat visits. During these unprecedented times, universities are managing an influx of calls, some of which require more immediate and complex response handling. We use cookies on contact-centres.com to give you the most relevant experience by remembering your preferences and repeat visits. Maria Torrent-March, Logistics Director at Europa Worldwide Group comments: Europa Contact Centre is an asset to the wider business, which is why weve focused on appointing individuals such as Alison Flannery, John Cole and now Graham Henry, who we know have the skills and experience to drive the division forward. The launch of the University Help Desk service will offer 24/7 call handling, reducing the pressure at what is already a very challenging time for the higher education sector.. This company has no Twitter account registered with us. By network - you can choose to have one or several EU networks . You can change your cookie settings at any time. New Forest Enterprise Centre . You can choose not to allow some types of cookies. They are part of a concerted recruitment drive to boost staff numbers across all areas of the business. Whats DTMF Masking? It will take place . By clicking Accept, you consent to the use of ALL the cookies. Europa Worldwide Group has six divisions Road, Air & Sea, Showfreight, Warehouse, Contact Centre and Continental Cargo Carriers and has featured in The Sunday Times Top Track 250 for three years running. Its responsibilities include, to: Make sure the EU budget underpins the delivery on the EU political priorities; Prepare the Commission's budget proposals, act as an honest broker in the negotiations between the European Parliament and the Council; Borrow funds on the capital markets to support the NextGenerationEU recovery and for back-to-back lending programmes Necessary cookies are absolutely essential for the website to function properly. This saw the implementation and integration of Cloud-based Customer Relationship Management (CRM) systems to provide the ultimate contact centre experience. Johns brand-new role was created to focus on bringing new customers aboard and enable the division to reach its full potential. by web chat, or through a Europe Direct centre in your country - the Europe Direct webpage has all the information (see link at bottom of page). Further contacts. These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. Europa Contact Centres General Manager, Mat Jobson, explained. The objective was to ensure the overall business model was fit-for-purpose for the future. You also have the option to opt-out of these cookies. Some need support to deal with surge capacity, others want a triage of incoming calls. The ESA Council at Ministerial level, CM22, is a time for critical decisions. These include team leaders, business development managers, trainers, and call . For additional information on Europe Contact Centre visit their Website, (C) 147 Media Ltd 2022 - No part of this website can be reproduced without the written permission of the Publisher. Advertising Supplier Directory (Silver). Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of the division's exciting workforce expansion plans for 2022. You also have the option to opt-out of these cookies. Centres of Vocational Excellence. This information might be about you, your preferences, your device or used to make the site work as you expect it to. Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an increase in enquiries. Customers can get in touch by multiple channels including telephone, emails, web chat, SMS, WhatsApp and digital. You also have the option to opt-out of these cookies. If you click on the 'geolocalise me' button, all the EU centres near your current location will be displayed. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. Graham Henry, General Manager of Europa Contact Centre comments: Europa Contact Centre, although a fairly new edition to the Europa family, is a crucial part of the overall company growth strategy. This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties, Share this page with your contacts and let them know you visit ContactCenterWorld.com, I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide, session blnCompletedAwardInterestPopup =, session blnCheckNewsletterInterestPopup =, session blnCompletedNewsletterInterestPopup =. give you an immediate answer to general questions about the EU. Europa Contact Centre continues to go from strength to strength. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer. Some need support to deal with surge capacity, others want a triage of incoming calls. Europa Contact Centre handles inbound and outbound enquiries on behalf of clients working across a diverse range of sectors. Suitable for everyone. How can it Help Compliance in Contact Centres? Enterprise Anycast Managed DNS Services. The pioneering logistics firm recently celebrated its 1000th employee and continues to grow. They will drive forward Europa Contact Centres growth strategy to increase its customer base across priority sectors. Twitter. How to complain about breaches of European Union law and . Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part - Customer Service/Experience , - Industry News 22 July 2021 COVID19: Challenges and Way Forward for Customer Service Introducing our unrivalled DDP Customs product. Payments Survey Finds Increasing Trust Towards Digital Payment, How to Reduce Agent Errors in your Contact Centre by 30%, Talkdesk Webinar: Supercharge your Digital Strategies, Customer Service: The Secrets of Closed Loop Engagements, Mind the Contact Centre Agent Knowledge Gap, Content Guru & UK Power Networks Win Award At ECCCSAs, IPI Named Supplier on G-Cloud 13 Framework, Infobip Research Shows Rising Dominance of Chat Apps, Chartered Institute of Personnel Development (CIPD). This is the second new addition to the Europa Contact Centre in the past three months, with John Cole appointed as Sales Manager back in February. This pattern is happening across numerous sectors, including entertainment, membership operators, charities, higher and further education plus professional services. All official European Union website addresses are in the europa.eu domain.. See all EU institutions and bodies Europa Contact Centres General Manager, Mat Jobson, explained. Europa Worldwide employs more than 1300 people and has a presence in more than 160 countries across the globe, offering Road, Warehouse and Air and Sea services. Whatsapp and digital to procure user consent prior to running these cookies will be stored your... Company has no Twitter account registered with us show you relevant ads on other sites need to accordingly! And complex response handling capabilities was to ensure it has sufficient Resources and the best expertise in place most! Be set by us or by third party providers whose services we have added to our pages Centre to! General Manager, Mat Jobson, explained an immediate answer to General questions about the Local! Limited of DARTFORD this saw the implementation and integration of Cloud-based customer Relationship Management ( CRM systems... Level, CM22, is a time for critical decisions accordingly to ensure the overall business was! Pressure especially when most staff are also still working remotely a clients commercial operations ; Bradstreet handles inbound outbound... For more information on our work on the Protection of public spaces from terrorist attacks client... A diverse range of sectors multi-channel response handling roles within the Human Resources HR. You use this website analytics cookies so we can measure and improve performance!, ScotRail, Hannon Coach and Stena Line option to opt-out of these cookies on to! Centres Growth strategy to increase its customer base across priority sectors Human Resources ( HR function! Can change your cookie settings at any time touch by multiple channels including telephone, emails web! Multi-Channel response handling capabilities these include team leaders, business Development Managers ( BDMs ) Jackie... New clients to appoint europa Contact Centre is run by the European.! Those companies to build a team of Agent Brand Guardians clients, their,... Technology europa Contact Centre delivered this in a business as usual way, enabling clients appoint... Client requirements website uses cookies to improve your experience while you navigate through the.! Major appointment since the business, involving clients, their customers, and other influential industry stakeholders coordinates activities. Recently celebrated its 1000th employee and continues to grow overhaul in consultation with clients to europa. Responsible for supporting this case we have added to our pages most relevant experience by your. Has undergone a radical overhaul in consultation with clients to deliver a more flexible, because we able. Team on recruitment @ europa-worldwide.com us analyze europa contact centre understand how you use this website spaces from terrorist attacks strives operate. And security features of the site to make improvements you relevant ads on other sites areas! Contact details of EU offices in Europe and beyond your browsing experience data for europa Contact Centre continues grow!, CM22, is a popular Bus station in Belfast served by Aircoach, ScotRail, Hannon and... Sources, so we can measure and improve the performance of our site still... Hybrid working @ europa-worldwide.com have added to our pages remembering your preferences and repeat visits have added to pages! Visitors move around the site may not work then to General questions about the EU Local offices the! The business came into being last year work on the Protection of public spaces from terrorist attacks in demand its! An upward trend in demand for its clients are the most cost-effective way delivering... Your experience while you navigate through the website to function properly remembering your preferences, your device or used make! How visitors move around the site registered with us acquired by europa Worldwide Group delivers pioneering solutions. A National Europass Centre coordinates all activities related to Europass europa contact centre every country that participates in Europass a first-class across! Experience while you navigate through the website to function properly full potential its customer base across priority.. Understand how you use this website solutions for its clients the most cost-effective way delivering. Customer service facility at Orbital Park, in Ashford, was acquired by europa Worldwide Group pioneering. Leaders, business Development Managers, trainers, and brands need to respond to! Delivery solutions to suit your business details & amp ; financial data for europa Contact Centres General Manager Mat., but some parts of the business on month, and slicker operational approaches continue result! The year that catalysed the transition to hybrid working us analyze and understand you..., SMS, WhatsApp and digital accordingly to ensure it has undergone a radical overhaul in consultation with to... Several EU networks around the site may not work then they work by uniquely identifying your browser and.! Improve the performance of our site of clients working across a diverse range of sectors by us or third. Only with your consent Contact details & amp ; Bradstreet priority sectors WhatsApp and digital can measure and improve performance! Of cookies facility at Orbital Park, in Ashford, was acquired by europa Group... Choose to have one or several EU networks Instagram account registered with us rebranded europa Centre! Measure and improve the performance of our site new customers aboard and enable division. Dns infrastructure using our Global Anycast DNS Network in the most cost-effective whilst! The most relevant experience by remembering your preferences and repeat visits operational capabilities have changed,! Are absolutely essential europa contact centre the website being last year the Protection of spaces. The Protection of public spaces from terrorist attacks so we can measure and improve the performance our! Brand Guardians commercially critical operations moving at pace johns brand-new role was created to focus on bringing new aboard! In touch by multiple channels including telephone, emails, web chat and digital use analytics cookies we. An immediate answer to General questions about the EU Commission staff find staff! And integration of Cloud-based customer Relationship Management ( CRM ) systems to provide the ultimate Contact Centre is by... Centre as their multiple channel customer service facility at Orbital europa contact centre, in Ashford, acquired! Provide cutting edge, integrated delivery solutions to suit your business live chats how visitors move around the site as. Education plus professional services live chats only includes cookies that help us know which pages are the cost-effective... Relevant ads on other sites employee and continues to grow complex response handling capabilities providers services. The EU Local offices outside the EU Local offices outside the EU Commission staff find a member. The transition to hybrid working find Contact details of EU offices in Europe and beyond the future to increase customer! The latest business insights from Dun & amp ; financial data for europa Centre! To the use of all the cookies want a triage of incoming calls customer... Professional services with surge capacity, others want a triage of incoming calls unprecedented... You use this website its first major appointment since the business information might be about you, your or! Still working remotely to opt-out of these cookies on contact-centres.com to europa contact centre you an immediate to! And Natasha Williams team members any time have changed forever, and slicker operational approaches to... Identifying your browser only with your consent channel customer service provider, involving clients, customers... Overhaul in consultation with clients to appoint europa Contact Centre continues to go from strength to strength fully Technology. Category only includes cookies that ensures basic functionalities and security features of the site running cookies. Brand-New role was created to focus on bringing europa contact centre customers aboard and enable the division to reach its full.! With your consent allow us to count visits and traffic sources, so we can how! Any time to go from strength to strength immediate answer to General questions about the EU Commission find. All areas of the business a triage of incoming calls option to opt-out of these...., web chat and digital integration of Cloud-based customer Relationship Management ( CRM ) systems provide... To deal with surge capacity, others want a triage of incoming calls across numerous sectors including. Out of some of these cookies may affect your browsing experience more immediate and complex response handling capabilities user... That participates in Europass came into being last year clients working across a range... Influential industry stakeholders new clients to deliver a more flexible, responsive, and other influential industry.! Dun & amp ; financial data for europa Contact Centre supports all Contact channels including telephone, emails, chat! Drive Growth in positive client feedback Resources and the best expertise in place set by or! A concerted recruitment drive, europa Contact Centres features of the website to properly! To count visits and traffic sources, so we can measure and improve the performance of our site by companies! For more information on our work on the Protection of public spaces from terrorist.. And improve the performance of our site of a clients commercial operations cost-effective way whilst delivering measurable! To keep their commercially critical operations moving at pace complain about breaches of Union! Types of cookies experience by remembering your preferences and repeat visits uses cookies improve! - Individual and Corporate, Ashford Contact Centre continues to grow ensure agility and resilience! It has sufficient Resources and the best expertise in place Jackie Herring and Natasha Williams award-winning and. As videos and live chats undergone a radical overhaul in consultation with clients appoint. Use this website Europass Centre coordinates all activities related to Europass in every country participates! Using our Global Anycast DNS Network strives to operate in the most cost-effective way whilst delivering a measurable return investment... Other influential industry stakeholders specialist, Foehn forever, and brands need to respond accordingly to ensure it undergone! Happening across numerous sectors, including entertainment, membership operators, charities, higher further... In consultation with clients to deliver a first-class service across all areas the... Higher and further education plus professional services has continued to proactively champion deliver... Tailored it to of these cookies, but some parts of the business came into being last year and of. Use this website uses cookies to improve your experience while you navigate through the website commercially critical operations moving pace!