I'm guessing this is their business practice because i see other reviews - worth than my scratch- are being ignored. I put a set of snow tires on it for the winter in Colorado and it was the safest vehicle I've driven in the snow (used to have a 2000 Jeep Cherokee). I recommend Weston for all the service needs for my Honda and do so without any reservations. Omar is very personable, isn't pushy, very knowledgeable about the product, answers questions with ease, takes his time. It was Cesar who took my call when I wanted to make an, appointment for a battery replacement and oil change service. I didn't get the person i spoke with on the phone, but they were very nice, understanding, and professional. Receives payment from customers or obtains credit authorization. I had a bike rack mounted on top and could get most places I wanted to go. Purchased a 2015 Honda Odyssey and had a great experience. We were able to come to an agreeable price with minimal negotiations. Visit Us. More. Remember how nice people are when they're getting your money. I went Into get my car serviced and rose was very friendly and helpful in making sure I was gettting what I needed.. she is a sweetheart I called again and the lady representative told me that the car costs for $900 to fix broken electrode. More. I like my local mechanic. Service completed earlier than projected. Thanks Bryan and Queen City Classics! car service Today was specially excellent with Rose, who explained to me in detail about all my car service. I will definitely be back. From the salesman, Ira, one year ago till the recent routine service coordinated by Rose, Herson's Honda has been excellent. Here at Herson's we make every effort to provide accurate information but please verify options and price before purchasing. I called a couple h. Honda Clarity Plug-in Hybrid. I always receive great service for my 2009 Fit, from Rose Byrd at the Service Dept,! Happy Driving! Had a great experience purchasing a car today. dream come through. Aaron never pressures us or makes us feel uncomfortable about anything and he keeps the whole process moving along quickly and efficiently. Honda Service Department If anything happens with the engine Ill just have that rebuilt. Oil change was exactly as expected, Rose was helpful and very kind. Thanks the car become like new . Phone Numbers: Main: 512-572-5828. Quiet. Having this information really helps me plan my day. Any way the code was not given to me. Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Strong computer & phone skills. I would definitely recommend this dealer to everyone. 5 stars! Later On Friday, September 3rd, weekend of Labor Day made appointment at 7:00 am to get the car there to fix the Herson- broken electrode. Needed a backup to my project car. Ill never forget the 45 minute drive home in the Element. Customer Service Was Amazing. ), and we continue to be completely satisfied and impressed with his customer service. Brought three Honda from them but never used their service department. More. And I do not forget the helpful additional professional assistance of Jeannette, Grace and Linda. Notifies all necessary parties when special ordered parts have been received. Omar did a great job walking us through the many features of the vehicle. I took a Uber to a Herson, car still was not ready! I recommend anyone that is looking to purchase try out Herson's Honda. Would recommend dealer and Aaron to anyone in Montgomery County. 2) Get an estimate on parts from George (or any other salvage yard) as this is added cost to what you are actually paying for the vehicle. Any way the code was not given to me. No apology at all for wasting my time. Purchase of a CRV. Notifies manager of out-of-stock parts or shop materials that need immediate attention. and any applicable fees. While they tried to check it (to fix the navigation system) the person broke the Electrode (+) screw and couldnt put it back and they did not tell me. He's a true asset to the dealership and we feel lucky to be able to work with him anytime we are looking to get a new Honda. Rose always provides a clear explanation of the service ne I brought the car in because of some warning lights - Herson's Honda was quick to identify the issue and order some parts they didn't have in stock. Cesar Lemus gave me a warm and professional greeting early this morning at 7:30am when I arrived for my oil change. We look forward to buying our next car from him as well! The finance dept was great too. Awesome car buying experience! I came in to purchase a new vehicle. Next oil change Ill be getting the oil pan gasket replaced. DO NOT BRING YOUR CAR FOR REPAIR HERE. . I brought my daughter's Honda Fit in for service and Rose could not have been more accommodating nor more informative. Radio now has an error message prompting us to enter the security code. Received a fair, no-haggle price. Over the last 12 months I have visited the service department 4 times. Purchased a used 2002 accord V6 ex coupe from a friend (1st owner) with 138,000 kms. Michael was so helpful, patient, and knowledgeable. I've never had any trouble getting titles, bill of sale, or vehicles shipped upon purchase, etc from George. I informed them that I will bring the car to Herson, and I should not pay for part and replacing it, because the damage done to my car for unrelated reason just because of staff which not well trained. Specifically I would say this about wireless CarPlay, which they've intentionally excluded from the 2021 LX, base hybrid, and sport options, even though it seems like this is the. Plus, Omar is terrific in shuttling me to and from work. Happy Driving! This was my first purchase of a new car and was truly an amazing experience. Liya made sure we got the best deal weather it be with Honda or with another dealer. Oil change was exactly as expected, Rose was helpful and very kind. He made this a fun experience. Answers phone calls, providing price quotes and other information. He made this a fun experience compared to my last purchase at another dealership. Etcetera, etcetera, etcetera. And I do not forget the helpful additional professional assistance of Jeannette, Grace and Linda. From the salesman, Ira, one year ago till the recent routine service coordinated by Rose, Herson's Honda has been excellent. We were able to come to an agreeable price w Here at Herson's we make every effort to provide accurate information but please verify options and price before purchasing. Please use the buttons below to schedule service at our dealership or contact our Service Department. . Liya made sure we got the best deal weather it be with Honda or with another dealer. We are pleased to hear that Liya was very helpful throughout your purchase. 2009 Honda Odyssey Touring. My husband and I always receive exceptional service when we leave our CRV with Rose Byrd. I feel I can trust her . Usually buying a car is a headache, but not at Hersons! Large windshield must have sunscreen or summers heat blisters interior.. A/C works great. The interior design is very functional. A video walkaround of this car may be available Always an exceptional experience! Very professional & Friendly They work with me to get me what I wanted. I waited another 30-40 minutes, no call! I arrived on time, a lady came forward and I discussed the matter. Happy Driving! Then I was told that I have to pay to fix the broken electrode because it was rusted while I expected that Herson take responsibility and fix the damage done to my car. Thank you for the great review! Which is making the ac suffer at a stop. The CR-V with a VIN of A104177800071 is located in Rockville, MD, has 1 miles, is Platinum White Pearl with a 1.5L I4 16V DOHC engine and CVT transmission. Honestly, I couldn't be happier with my car! He was not pushy or trying to sell me things I did not need or want. I'm thrilled with my 2022 Honda CR-V Hybrid Touring. It was late Friday and they say they're going to call and schedule a time for me to take it to the body shop. This was my first car buying experience, and I couldn't be happier!! When it comes to white glove customer service he fits it!! He made this a fun experience Before leaving the lot, I told James Spradlin to take a look, he called his manager - i think Greg- and they agreed it was damaged done in their shop. Digital odometer sometimes goes blank on&off 30% of the time but comes back eventually. So, my wife bought a CR-V and an extended warranty from this dealership several years ago. It's a smaller car than I normally drive, but even with its age and the mileage it's a reliable vehicle that rides smoothly. For example when I asked about a proper fitting for a "lug nut" removal key Weston showed me how the fitting worked and demonstrated how to properly adjust the key on all four tires for the proper fit. At 192,000 kms oil pan started to leak a bit of engine oil, & transmission oil hose to engine leaked. Awesome price for the car, We Honda Apparently Considering Adding Wireless Android Auto and Carplay via paid update . I knew that I have the code somewhere written but because I was in rush I arrived at 6:45 pm. By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. I don't have a problem that they sold the car but I should have been notified the night before via a call, text or email that it was sold. Thank you for the great review! Is sked to talk to manager and they put me on hold and it was disconnected and no one called me back! If you go and buy salvage car and rebuild it most times your going run into stuff that your not aware of. Today was specially excellent with Rose, who explained to. Salesman and manger went out of their way to make sure that I was completely satisfied with my purchase. I am absolutely heartbroken that I have to give up this gem of a car! The communication was super easy and soon one of the salesperson contacted me. Great experince, bought a car that is reliable. Please let us know if there is anything you need, Happy Driving! The ac compressor sounds like it is on its way out. We appreciate your business and hope to see you again when you are due for service. Service: 512-866-6761. This rating includes all dealership reviews, with more weight given to recent reviews. Would definitely recommend. Rose earns Drives thru anything. No pressure ever from him, Michael was so helpful, patient, and knowledgeable. I left with broken electrode. My father bought his 2006 pilot when it had 15,000 miles on it. I will definitely be back when my next service is due. More. Saves money in gas in parts in everything, Reliable, long life, huge inside, Need it for my family of 6 very comfortable for six passengers, it lasts for ever. We appreciate your business and agree that Rose is a great asset to our team. Absolutely recommend working with him. When I went home I found the code, entered to the system and bingo. No haggling. I took the car home and that's the last I heard from them. We have complete confidence in her That's fine and understandable. Herson's Honda finance application good, bad and no credit customers in Maryland. Take him with you to look at the vehicle you are interest in. I have gone to him three times now and each time he is warm and patient. We've worked with OURISMAN Honda before where they are honest, fair, and hard working. Excellent! They've always provided exceptional service on my car. The service at this dealer was very professional & friendly. I called at that time to check status of my car, they told me the lady is busy and will call me in 5-10 minutes. This is the 8th time that our family has worked with Aaron Phillips in getting a new vehicle from Herson's (and our 14th vehicle from Herson's! I was communicating with the dealership for about 4 or 5 days before I could get to the dealership. Brought three Honda from them but never used their service department. From start to finish it was a pleasure to work with Rose. Omar was quick, efficient, and informative. I highly recommend Gary. He always makes me feel confident with the service that my car gets at Herson's Honda!! home delivery on some or all of its cars. She is a true professional that foes her job well. More. All in all, we are very happy with Cesar's service. Would recommend dealer and Aaron to anyone in Montgomery County. moving from your pockets to theirs - they're very nice and pleasant but when they have to shell out because of mistake, they're rude and unresponsive My service advisor Cesa. Re: my recent visit on 09/03/2021. SHe expalins the repairs very well and tries to get the work done for the customer as quickly as possible, Over the last 12 months I have visited the service department 4 times. pleasant and quick This rating includes all dealership reviews, with more weight given to recent reviews. I do the oil changes on time. Thats just how it works whether its salvage or working in dealership. He was very engaging to my issues and was able to book a time for me right away. I appreciated getting an estimate of how long I would have to wait for my car when I scheduled my appointment (online). She is an extremely reliable and trustworthy customer representative. Great servic Still has the spirit of a Civic and a styling of a Pilot. Benefits: Full Benefits Including Medical, Dental and 401k after 90 days Paid Vacation after first year Monday-Friday rotation 9am-6pm and 8am-5pm - 1 Saturday every 3 weeks. It's the best . Off course when I tried to turn on the car, I couldnt until I found out it is broken by Tecnician and I was told that it has had corrosion and for that reason it broke!!! Provided great service! He was very engaging to my issues and was able to book a time for me right away. More. Honda Clarity Plug-in Hybrid. No attempt was made to upsell me on any additional service. More. See the new 2023 Honda CR-V. Another great experience with Herson's Honda! I left with broken electrode. . Have a great day! We hear nothing else until near close of business that they won't look at it until the following day. I was in and out in about 2 hours. These cars are totaled out by the insurance for a reason not because they enjoy doing it. But other than that seems like a good purchase. Shop 2020 Honda Pilot EX-L vehicles in Fairfax, VA for sale at Cars.com. When completed, all work done was explained in. The communication was terrible. Will never buy another car or take my car to Hersons again. A DVD player for the comfort of the passengers. With the fact that my radio doesnt work now. Eric Rosas A very professional greeting. Regarding fuel economy I get an Average of 24mpg. Rose was more than accommodating and gave me an appointment the next day. When it's the other way around it's a different story. Over the last 12 months I have visited the service department 4 times. I called a couple hours before closing the night before my 2-hour trip to the dealership to make sure the car was still available and was told it was. We came to Herson's to get an offer on a Honda Pilot that we could compare to an offer we had from another dealership. I would highly recommend this dealership. When I attempted to resolve the situation with the radio, I was first home that its in my owners manual. All Used Vehicles. I took a Uber to a Herson, car still was not ready! I've taken my Honda Pilot to Herson's Honda for service for many years. He drove it every day ended all of the scheduled maintenance. Omar is very personable, isn't pushy, very knowledgeable about the product, answers questions with ease, takes his time. Really enjoyed my experience today. We had a great experience with Michael. I had already checked that and didnt find anything resembling a security code. Omar is very personable, isn't pushy, very knowledgeable about the product, answers questions with ease, takes his time. they explains what was going with my vehicle, and the approximate wait time. Purchased a 2015 Honda Odyssey and had a great experience. Then today, we get a call that they want almost $400 for the DIAGNOSTIC alone. View Inventory. My 2018 Honda Civic AC went out and it was covered under warranty. The doors had several very noticeable dents on it. Definitely give these guys a call. She was very thorough and broke down all the paper work and payments with us. They took the time to explain everything to me. Aaron was Eric even emailed me a few days later to see if I had any questions. I was very happy with my first Honda service appointment. The service at this dealer was very professional & friendly. What is the Economic Impact of COVID-19 on the Collision Repair Industry? Eric even emailed me a few days later to see if I had any questions. I recommend Weston for all the service needs for my Honda and do so without any reservations. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} I brought my daughter's Honda Fit in for service and Rose could not have been more accommodating nor more informative. Sam was there! Easy!!!! Once I fixed all the problems this car been very reliable and has great gas mileage. Comfort, style, quality, affordable to repair and readability. Explained all work to be done. THE MOST RELIABLE CAR EVER BUILT. Hondas are my favorite I recommend. All in all, a painless and expeditious experience. And of course this issue with my radio security code is an ongoing problem that has not been resolved. This car was used but very well taken care of. Locates out-of-stock parts from outside source and submits an emergency order -if necessary. I will definitely keep bringing my car to Herson's Honda for service! I'm doing my car maintenance for a long time at Herson's Honda. Just for considering Herson's Honda we want to reward you with a special Incentive. . We appreciate your business! I'd rather be robbed at an independent location where they are scratching by than the Robber Barron management/ownership at Hersons Honda. More. Honda Clarity Plug-in Hybrid. I informed them that the part Must replaced ASAP, otherwise Herson will be responsible for any accident may occur to driver and other passengers.Thus far no response! My van has 248,000 miles and still runs and can haul anything like bricks and Sand. We are here 7 days a week if there is anything you need. Quickly informed me on what was needed from me and then kindly pointed me to some options while I wait for my car. All the tires are from Discount Tires and they are all under warranty and the minivan has hitherto been managed only by the Gwinnett Place Honda since 2005 and there is evidential records from 2005 to date with Honda. More, Another great experience with Herson's Honda! She very nice and easy to work with. from 20757. The wait seemed long, but given the amount of customers in the waiting room it wa. Certified cars are manufacturer warrantied and typically I will not visit this dealership again. I was very happy with my first Honda service appointment. This car met all my needs. Fox Creek Leather offers coupons and promotional pricing for military veterans. Gregg Patterson, Rose Byrd, Cesar Lemus, Tosca Leon, Michael Parker, Nelson Mejia, Estuardo Aguilar. I was communicating with the dealership for about 4 or 5 days before I could get to the dealership. Received a fair, no-haggle price. Would definitely rec Eric was fabulous to work with. She stood by me for fifteen years. Service completed earlier than projected. Thank you for the great review! We value your business and hope to keep you a happy customer for many years to come! I informed them that I will bring the car to Herson, and I should not pay for part and replacing it, because the damage done to my car for unrelated reason just because of staff which not well trained. Good job, Cesar! No pressure ever from him, I have walked away twice to think about things and he understood. Salesman and manger went out of their way to make sure that I was completely satisfied with my purchase. SHe expalins the repairs very well and tries to get the work done for, I work with Rose Byrd as often as I can. I work with Rose Byrd as often as I can. DO NOT BRING YOUR CAR FOR REPAIR HERE. More. We are pleased to hear that Aaron was a great help! Usually they provide me with number which I enter into the system to fix the navigation system! No response from manager yet, after sending two email! When I bought the car I replaced all 4 brake pads & rotors. I have gone to him three times now and each time he is warm and patient. Would definitely rec. Rose always provides a clear explanation of the service needed. It was late Friday and they say they're going to call and schedule a time for me to take it to the body shop. Please let us know if there is anything we can improve upon to earn a 5-star rating. I've taken my Honda Pilot to Herson's Honda for service for many years. Rose always provides a clear explanation of the service ne. Prequalify now and see your real rates and monthly payment! This is the 8th time that our family has worked with Aaron Phillips in getting a new vehicle from Herson's (and our 14th vehicle from Herson's! Always good and efficient. She was very thorough and broke down all the paper work and payme. Happy Driving! He was very knowledgeable and we never felt any pressure from him. More. A friend sold the car to me for a good deal. The person on the desk said is not our fault because it had corrosion( as I know most of the car get rusted electrodes) but never hear someone break it while trying to open it. This is ridiculous that Herson is negligent like this for damage done which could be life threatening! The CARFAX Report provides you with access to information like prior accidents and damage, number of owners, service records and mileage. Certified Car Center . Had an accident and the damage is unfixable, so I need to give her up. They say their body shop is going to take care of it. When completed, all work done was explained in clear detail. Stylish V6 Accord in forest green. Omar was quick, efficient, and informative. Our Store. I called at that time to check status of my car, they told me the lady is busy and will call me in 5-10 minutes. A $25 VISA REWARD CARD Free of Charge - No Purchase Necessary Get Offer Sales: 301-279-8600 Service: 301-279-8600 Parts: 301-279-8600 15525 Frederick Rd Rockville, MD 20855 HOME NEW PRE-OWNED Specials SERVICE/ PARTS Collision Center FINANCE I recommend anyone that is looking to purchase try out Herson's Honda. Go check him out. UNSTOPPABLE. 3.4 (193 reviews) . Had a great buying experience. After I arrived there no one could fix the GPS and for that reason they asked my to open the front hood to check the battery. Wholesale Parts Counter Associate 3.5 L engine has more omf. I would recommend the following if you're looking at buying a salvage/repairable vehicle: 1) Choose your Auto Body mechanic FIRST prior to going to purchase a vehicle that is salvage/repairable and pay him for his time even if you DON"T BUY. I brought my car yesterday . This is negligent, no professional and rude! appointment for a battery replacement and oil change service. Parts: 512-877-5520. When it's the other way around it's a different story. Fun to drive. Omar was quick, efficient, and informative. Receives payment from customers or obtains credit authorization. My 5 year old daughter cried hysterically the entire drive because I had traded our CRV. I always receive great service for my 2009 Fit, from Rose Byrd at the Service Dept,! I was searching for a used Lincoln. It was worth it, Im so happy that now I have my own car and I can go to work. I recommend my friends to use your dealersheap But I like the Gray color. Would recom. I waited until 4:00 pm, no one called me about anything. Great car! Shop Honda Vans in Lanham, MD for sale at Cars.com. I went home with a new car in just a few hours. She is a true professional that foes her job well. Used. I went Into get my car serviced and rose was very friendly and helpful in making sure I was gettting what I needed.. she is a sweetheart Instead of just selling it and getting a new car which I could easily do I just rebuilt the transmission that was slipping a tiny bit into 2nd and whining a bit so I had it rebuilt. Coincidentally and unexpectedly, I had gotten a flat tire just before I came in and the team was able to repair the tire and add an alignment to the other service. Got a great deal, worked with Rick Deramo who was not pushy at all. Explained all work to be done. I thoroughly recommend buying a new Honda with Eric at Hersons. The bodywork is near perfect, or perhaps exactly that. Herson's Honda, I am grateful that you have Mr. Phillips (Aaron) on your team. Prices were fair, sales service was excellent, and financing staff was efficient. Aaron, all, your salesmanship and assistance stand the test of time. I waited another 30-40 minutes, no call! Great service and attention from Mike Parker. We absolutely LOVED our 1997 CRV & have owned 3 more since! I wish my daughter lived closer. He was patient, knowledgeable and took the time to explain the additional service that was recommended from the alerts on my car's dashboard. He was very respectful taking our decisions of picking up certain services while dropping other recommended services. For example when I asked about a proper fitting for a "lug nut" removal key Weston showed me how the fitting worked and demonstrated how to properly adjust the key on all four tires for the proper fit. I would definitely recommend Michael and Herson's in the future. Thank you for the wonderful review! Thank you for the great review! First Service Apt. We are happy to hear that you enjoyed your car buying experience. If I can give 10 stars I would. I dont have that. appointment for a battery replacement and oil change service. I went in for a recall and made everything so simple for me. Herson's Collision Center 4.4 1,878 reviews (301) 279-8600 15555 Frederick Rd, Rockville, MD 20855 Closed now 89% recommend 15555 Frederick Rd Rockville, MD 20855 Get Directions Website Email Take photos and get an online estimate Online Estimate Schedule an estimate appointment Book Appointment About Herson's Collision Center We love Rose too! Thank you for the review of your recent service. I went home with a new car in just a few hours. Omar did a great job walking us through the many features of the vehicle. Rose was more than accommodating and gave me an appointment the next day. 2020 Honda Civic for Sale near Bethesda, MD; 2020 Honda Odyssey for Sale near Bethesda, MD; 2019 Honda CR-V Financing near Bethesda, MD; 2019 Honda CR-V for Sale near Bethesda, MD; 2019 Honda CR-V vs 2019 Toyota RAV4 near Bethesda, MD; 2020 Honda Pilot Lease near Bethesda, MD; 2020 Honda Pilot for Sale near Bethesda, MD Research, compare, and save listings, or contact sellers directly from 20 2020 Pilot models in Fairfax, VA. recommendations. I bought the car in New Hampshire with 200,000 miles on it and drove it to Northern Michigan and back with no issues. After his passing, my wife and I started using it. The staff were great, the car drove excellent, and I later got more cars from them for my family. So, my wife bought a CR-V and an extended warranty from this dealership several years ago. Service completed earlier than projected. We know you and your family will love your new Odyssey! Over the last 12 months I have visited the service department 4 times. More, Remember the Name James Spradlin. It now has 230,000 miles. After the service for Maintenance B1 was done for my Honda Civic - Touring 2016, he was very kind to exp. I'm doing my car maintenance for a long time at Herson's Honda. The wait seemed long, but given the amount of customers in the waiting room it wa He is very professional, respectful, and friendly! Bought this Car Used in 2019 as a daily commuter car. Excellent service, professional and friendly environment. More, Buying the car was the easy part. Ability to multi-task in a fast-paced environment. We had a great experience with Michael. Nice to have confidence in a vehicle to put some miles behind it. -Sheila, February 2022 I like that it is a V6. We were able to come to an agreeable price with minimal negotiations. In July my GPS system required password and for that re. Excellent Honda Service A very professional greeting. Ability to multi-task in a fast-paced environment. We are seeking talented, energetic and motivated individuals with the ambition to become part of our team. Service He made my car buying experience very easy and comfortable. Omar is very personable, isn't pushy, very knowledgeable about the product, answers questions with ease, takes his time. For trade and buy a new car, also to use a paid advanced service I obviously rejected service, called AAA and am waiting right now for the tow truck to take the vehicle OURISMAN Handa in Laurel. How Has the Pandemic Changed Driving & Traffic? However, you have a nice and professional manager, Nick, who stood up and fixed the problem on the same day. Outstanding service by Omar After several weeks and still no contact from Hersons. go through a rigorous multi-point inspection. Excellent communication and customer service skills. Thank you for the great review! Happy Driving! Shop Honda Odyssey Vans in Columbia, MD for sale at Cars.com. Great sound system. He was very engaging to my issues and was able to book a time for me right away. Coincidentally and unexpectedly, I had gotten a flat tire just before I came in and the team was able to repair the tire and add an alignment to the other service. This rating includes all dealership reviews, with more weight given to recent reviews. More. I'm guessing this is their business practice because i see other reviews - worth than my scratch- are being ignored. You can get more information about this car from your couch through More, Re: my recent visit on 09/03/2021. No response from, Re: my recent visit on 09/03/2021. I am not satisfied with the work Heidy and William did. After I arrived there no one could fix the GPS and for that reason they asked my to open the front hood to check the battery. A very professional greeting. I was then told to just stop by anytime. ${award} ${year}, By ArizonaFlyFishing from Phoenix, Arizona. They've always provided exceptional service on my car. Herson's Honda Wholesale Parts Advisor Job in Rockville, MD | Glassdoor Hersons Auto Group 4.1 Wholesale Parts Advisor Rockville, MD Unfortunately, this job posting is expired. More. Happy Driving! They have a great selection on cars and are willing to work with you! Would recom It has been a bit over a year since I had the fine experience of buying a Honda Fit from Herson's Honda because of the talented professional salesmanship of Aaron Phillips. He also checked my account/contract and seek for any saving opportunity. From the salesman, Ira, one year ago till the recent routine service coordinated by Rose, Herson's Honda has been excellent. Aaron never pressures us or makes us feel uncomfortable about anything and he keeps the whole process moving along quickly and efficiently. Will we get 2021 Accord features with software update ? I havent stopped by yet, which is why I was hesitating to do this survey, but in the age of surveys, I know these things expire. I loved this car. Good job, Cesar! When I went home I found the code, entered to the system and bingo. They work with me to get me what I wanted. We had the transmission fluid changed twice over time. Answers phone calls, providing price quotes and other information. Please let us know if there is anything we can improve upon to earn a 5-star rating. Will never buy another car or take my car to Hersons again. Excellent oral and written communication skills, Maintain an organized, orderly and clean work environment. 20132022CCC Intelligent Solutions Inc.All rights reserved. Quickly informed me on what was needed from me and then kindly pointed me to some options while I wait fo 2022 Honda Accord. In July my GPS system required password and for that reason I called Herson and asked for password which I have done so in the past. More. Walt Simms was very helpful and accommodating and had all paper work completed when car was delivered to my home.and was very up front about what I getting and made every effort to satisfy my needs. For the first time we had an issue that required repair, check engine light, AWD, traction lights all came on at the same time. Michael was so helpful, patient, and knowledgeable. I like my local mechanic. I traded it for a new Honda Element. She also explained all the features on the car and really worked with us to get the perfect car. Just as reliable as Honda could ever be, my second Odyssey, great family van and commuter. Great experience! Also, we had another great, personable experience with Kevin Lara in the Finance office--he makes the whole process quick and painless! Sharp ride with a fine beige leather interior. I went in for a recall and made everything so simpl. If your looking for new car then go buy one at a dealership with no issues because in the rebuilding world you got spend little money, Love the heated front seats. I knew that I have the code somewhere written but because I was in rush I arrived at 6:45 pm. As long as the money is He is the most nicest and kind person. We appreciate your long time business and hope to keep you a happy customer for many years to come! The wait seemed long, but given the amount of customers in the waiting room it was probably reasonable. a virtual appointment! After the service for Maintenance B1 was done for my Honda Civic - Touring 2016, he was very kind to exp The have seat cover with gel padding that i will buy. Having this information really helps me plan my day. A mechanic can identify hidden damage and cost that you as a buyer can not identify. I surely can say that as I believed and felt then, today I still appreciate the vehicle and the deal that Mr. Phillips made possible with his expertise and good customer relations skills. For trade and buy a new car, also to use a paid advanced service Great service and personal attention to detail, Great service and attention from Mike Parker. Each time I visit I am greeted promptly and with courtesy, The Service Advisor Rose was more than accommodating and gave me an appointment the next day. our tools to get details such as qualifying cars, test drive options, Worked with Rick Deramo who was very professional and made the transaction incredibly easy. My service advisor Cesar Lemus is always very knowledgeable and always explains the services that my car needs. I will definitely be back More. ), and we continue to be completely satisfied and impressed with his customer service. He was very knowledgeable and we never felt any pressure from him. I was in and out in about 2 hours. Happy Driving! If your buying a salvage car thinking well Ill put a light on it and bumper on it and away I go then in most cases your definitely wrong.Now you can save money buying salvage cars and rebuilding.But expect the unexpected because they are salvage cars totaled for a reason and dont talk st when u get the unexpected. I typically ask for Omar because of his friendly customer service. Thank you for the review of your recent service. Explained all work to be done. Omar did a great job walking us through the many features of the vehicle. Locates out-of-stock parts from outside source and submits an emergency order -if necessary. 1100 miles one way. Quickly informed me on what was needed from me and then kindly pointed me to some options while I wait fo. nanopi r5s android. I travel for work so I'll fix some mechanical quirks and test that Honda reliability. The leather seats aren't the greatest for long trips. Rose Byrd was her usual efficient and energetic self. I went home with a new car in just a few hours. See the new 2023 Honda Civic. Lady did not apologize and said did I call you that you come here I said no but it is 10 hours since I left the car at 7:00 am, first appointment in morning, on long weekend, to get the car early and after 10 hours in small dealership like Herson they find out there is no part. Great price. Calls may be prerecorded. He was not pushy or trying to sell me things I did not need or want. . That's fine and understandable. My service advisor Cesar Lemus is always very knowledgeable and always explains the services that my car needs. Which U.S. Cities Rank Highest for Traffic Congestion. Salesman and manger went out of their way to make sure that I was completely satisfied with my purchase. She is also very knowledgeable about explaining what exactly is the problem with my car and explained to to me clearly. When we got there, the car looked great and was in really good condition. They took the time to explain everything to me. Everything if fine:) This rating includes all reviews, with more weight given to recent reviews. This rating includes all reviews, with more weight given to recent reviews. Once I paid it off, Id had it 4 1/2 to 5 years & Id put over 100k on it. Rose Byrd was her usual efficient and energetic self. More, I was interested in and made an appointment to see a 2018 Factory 16 alloy wheel paint peeling off. We appreciate your patronage and are here to help if there is anything you or your family needs. Great price. . I have gone to him three times now and each time he is warm and patient. She very nice and easy to work with. I also received a letter from Honda to recall the Takata airbags, was replaced no charge at the dealership . In July my GPS system required password and for that re I frequent this dealership for my oil change so it was a no brainerd to handle my recall. Sam was so accommodating and did his best to get me a great price. hottest hollywood sex scene. We dropped the car off overnight, received a notice that they have the car the following day. This is ridiculous that Herson is negligent like this for damage done which could be life threatening! Jump to Latest Follow . Thank you for the review! I tried to call several times and no reply. It is our pleasure to help keep your daughter's Fit in great shape! Ensures that all charge sales are signed by the customer and all customers receive a copy of their invoice. Rose kept me updated on the car's progress. I called a couple hours before closing the night before my 2-hour trip to the dealership to make sure the car was still available and was told it was. Drove it until 150,000 kms, then replaced timing belt & water pump, front engine mount. The people that work at Victory Auto Mall are Heaven Sent,They are very professional And very understanding people Especially the GM Joe He is awesome They Have great patience and a great selection of automobiles Please try them You'll love themVictory Auto Mall is a great place to go get. Consent is not required to purchase goods/services. Suggested Searches automotive service manager parts advisor For the first time we had an issue that required repair. When completed, all work done was explained in clear detail. In the beginning had a few problems due to the original owner not taking care of this car. Honda Service deprtmen The COVID-19 pandemic has already changed the spending habits of most Americans. Thanks again So not winning any beauty contest. I feel I can trust her . This rating includes all reviews, with more weight given to recent reviews. A smooth running faithful steed until her last days. For Nick, yes. Had a great experience purchasing a car today. Tranny oil and hose replaced. PRE-OWNED. I called at last minute to have car serviced before heading out of town. We've worked with OURISMAN Honda before where they are honest, fair, and hard working. Hendrick Honda Woodbridge. Before leaving the lot, I told James Spradlin to take a look, he called his manager - i think Greg- and they agreed it was damaged done in their shop. Ride is a bit ruff but not terrible. Thank you for the great review! Virtual Appointments. I'm very satisfied with the all experience. (remember that I did not bring the car to Herson for battery issue, just for simple code) nothing to do with battery. 3.4 (193 reviews) . Thank you for the great review! Her sons offers top notch service thanks to Rose Quickly informed me on what was needed from me and then kindly pointed me to some options while I wait for my car. My service advisor Cesa Contact the dealership with Please reach out to me and has been over 1 month now, thanks. They work with me to get me what I wanted. Got a great deal, worked with Rick Deramo who was not pushy at all. Able to maintain a professional image and demeanor. We can't imagine going anywhere else to get our Hondas!! Happy Driving! We truly value your business and hope to keep you a happy customer! Michael's friendly nature and excellent customer service led us to buy our car from Herson's instead. And we dont have the part and will call you when the car is back! We dropped the car off overnight, received a notice that they have the car the following day. Fantastic experience buying my car. dream come through. You can also call us at 512-866-6761. Ability to multi-task in a fast-paced environment. Sorry to have to retire the old girl. No apology at all for wasting my time. Usually b Only seated 4, which ended up being a problem. Happy Driving! It's the 2.4 Ex-l model. Positive attitude is a must. Nearly every sector in the US economy has been impacted by COVID-19, including the $50 billion a year collision repair Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop. I work with Rose Byrd as often as I can. Thank you for the great review! I purchased this vehicle the first year that Honda came out with the CRV. The finance dept was great too. Would definitely recommend. We hope you enjoy your new Honda! Owned the car for 3 years ( since 2018). 33mpg. When we picked up the car a few hours later, he also explained to us item by item thoroughly and patiently. Get creative and personal when it comes to giving your groom a gift on your wedding day. She was very thorough and broke down all the paper work and payments with us. excellent conditions, nothing wrong with it . I been a customer of Hersons for over ten years. Let me school some of yall for bashing for not knowing what your talking about. We are here 7 days a week if there is anything you need. We had a great experience with Michael. Rose Byrd was her usual efficient and energetic self. Wish there was a more quiet waiting area away from TV, but over all a decent experience. He was not pushy or trying to sell me things I did not need or want. Eric was fabulous to work with. It is our pleasure to work on your Honda and we hope to see you again for service in the future. They were very informative and stress free. Spent over $3,000 CAN in repairs. Great environment to visit. I brought my daughter's Honda Fit in for service and Rose could not have been more accommodating nor more informative. Paying him $100.00 for his time might save you thousands of dollars in the long run. My boyfriend was a Honda Mechanic at the dealership where I purchased it & he did all the scheduled maintenance. It is our pleasure to help keep your Civic in great shape. Do not like access to rear seats past seats at doors. These real customers rate and review an auto body shop based on a number of factors affecting their experience. Thank you for the great review! It's a new England car so has some rust. Great Overall Experience I'm doing my car maintenance for a long time at Herson's Honda. Ability to multi-task in a fast-paced environment. She is also very knowledgeable about explaining what exactly is the problem with my car and explained to to me clearly. I always receive great service for my 2009 Fit, from Rose Byrd at the Service Dept,! Before the service began, he explained to me and my husband what services are recommended, and also the type of battery it is, and why it died at this time. Financing. Great service and personal attention to detail So, my wife bought a CR-V and an extended warranty from this dealership several years ago. More. I got the car, not only I am driving with plastic band around the battery electrode which damaged by Herson which could tear apart on high way. I would definitely return for service with employees like Michael Parker at Herson's Honda. My husband and I always receive exceptional service when we leave our CRV with Rose Byrd. Once again, DO NOT BRING your car here for service. Thank you for the great review and congrats on your new Honda! Research, compare, and save listings, or contact sellers directly from 173 Odyssey models in Columbia, MD. from 20752 Check availability Show details View all 26 photos 1 / 26 Save Used 2021 Honda Odyssey EX 19,314 mi. Today was specially excellent with Rose, who explained to me in detail about all my car service. Got a great deal, worked with Rick Deramo who was not pushy at all. My recommendation for people interested in buying one is to make a vehicle checklist before hand that way you wont miss on anything, Or if not mechanically inclined best to bring the vehicle to a shop for inspection prior to purchase. We hear nothing else until near close of business that they won't look at it until the following day. Before the service began, he explained to me and my husband what services are recommended, and also the type of battery it is, and why it died at this time. Body paint is intact. Bryan was very professional, and we are very pleased with our SUV from him. Cools and Heats entire van. We drove from the Columbus, Ohio area to pick up the car. From carrying 8 adults to carting a dishwasher home - upright with the hatch closed. Couple months after the rear wheel bearings got noisy was replaced. Get alerts to jobs like this, to your inbox. . The service at this dealer was very professional & friendly. Im aware of transmission issues on these models thus making sure to replace tranny oil every 40-50 thousand kms with Genuine Honda fluid is important. She is a true professional that foes her job well. Befo So, my wife bought a CR-V and an extended warranty from this dealership several years ago. Would recommend this place to anyone looking for a great deal. Close to the city center, close to nature (chartreuse), close to main sports facilities (TSF, Garen. Omar did a great job walking us through the many features of the vehicle. No pressure ever from him, I have walked away twice to think about things and he understood. . I was lucky that able to catch mechanic (by staff) and able to wrap a plastic strap around the broken electrode to hold it and bring it back. I wish my daughter lived closer so that she could use Herson's regularly! To find matches in your area, please try adjusting your filters. Then I was told that I have to pay to fix the broken electrode because it was rusted while I expected that Herson take responsibility and fix the damage done to my car. More. a video consultation. The finance dept was great too. Also, when I picked up my car this time they just said, here you go. Charges were exactly as I expected. Got a great deal, worked with Rick Deramo who was not pushy at all. I brought the car in because of some warning lights - Herson's Honda was quick to identify the issue and order some parts they didn't have in stock. More. She also explained all the features on the car and really worked with us to get the perfect car. moving from your pockets to theirs - they're very nice and pleasant but when they have to shell out because of mistake, they're rude and unresponsive. Buying the car was the easy part. 2022 Honda Accord Hybrid. He was very engaging to my issues and was able to book a time for me right away. This is negligent, no professional and rude! Always good and efficient. Transparent and thorough dealer and sales staff, Purchased a 2015 Honda Odyssey and had a great experience. This rating includes all reviews, with more weight given to recent reviews. I would definitely recommend my friends and family. Best family vehicle ever!!! Its a honda When it comes to white glove customer service he fits it!! More. I would definitely return for service with employees like Michael Parker at Herson's Honda. So, I came back and bought the car. We value your privacy. All in all, a painless and expeditious experience. New 2022 Honda Pilot EX-L Modern Steel Metallic in Rockville, MD at Herson's - Call us now 301-279-8600 for more information about this Stock #36498 In my past experiences with Herson's Collision Center, the staff kept in touch a little more as to how things were going. It has been a bit over a year since I had the fine experience of buying a Honda Fit from Herson's Honda because of the talented professional salesma, It has been a bit over a year since I had the fine experience of buying a Honda Fit from Herson's Honda because of the talented professional salesmanship of Aaron Phillips. Strong computer & phone skills. Each time I visit I am greeted promptly and with courtesy, The Service Advisor is Weston Stone who carefully listens to my concern(s) and always responds with knowledge and helpful information and suggestions. 1871 Reviews of Herson's Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. More. six months on repairs? Prices were fair, sales service was excellent, and financing staff was efficient. Rose was more than accommodating and gave me an appointment the next day. More. Would rec. Got the Car I wanted in less than a hour. My car's completion day kept postponed. SHe expalins the repairs very well and tries to get the work done for the customer as quickly as possible I also happen to love Honda's. I highly recommend the crew from Hersons Honda. We had a great experience with Queen City Classics. More. I got the car that i wanted. All vehicles are subject to . Explained all work to be done. Herson's Kia. Oil change was exactly as expected, Rose was helpful and very kind. They've always provided exceptional service on my car. Between me and my kids we have owned or leased 10 over the years. Herson's Honda Local Honda Service Center Serving: Rockville, MD Local Phone: (301) 279-8600 Directions to Herson's Honda 15525 Frederick Rd, Rockville, MD 20855 Wheel Alignment | Oil Change | Brake Service | Tire Rotation I got the car, not only I am driving with plastic band around the battery electrode which damaged by Herson which could tear apart on high way. very knowledgeable and right to the point when purchasing my Honda Civic sport. This dealership offers Re: my recent visit on 09/03/2021. Herson's Honda, I am grateful that you have Mr. Phillips (Aaron) on your team. I arrived the next morning bright and early and was told the car was sold. I strongly recommend this car! I love working with Rose! Ex-l coupe. When it comes to white glove customer service he fits it!! Keep your car running its best with the Herson's Honda service department on your side! Save. Befo. More, Thank you Rich, Noella and Alpha for making my son's It's a big investment and he made the process easier for me. Excellent service, professional and friendly environment. Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information. I wish my daughter lived closer Aesthetically, the paint does tend to chip, but as a person who doesnt care about looks it never bugged me. It indicates, "Click to perform a search". For a car that is 20 years old I'm amazed that this car can get 30 mpg in the city and 40 mpg on the Highway. 1872 Reviews of Herson's Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. This was my first purchase of a new car and was truly an amazing experience. Below, please find related information to help you with your job search. They did call me about 45 minutes after I left the dealership to notify me that the car was sold. Happy Driving! Very helpfuk He made the process seamless and answered all of my questions. Some may find them comfortable tho. The CR-V with a VIN of A124178700043 is located in Rockville, MD, has 1 miles, is Mountain Air Metallic with a 1.5L I4 16V DOHC engine and CVT transmission. Knowledge of UCS, CCC, Collision Link, and Parts Trader a plus but will train the right person. Charges were exactly as I expected. Lady did not apologize and said did I call you that you come here I said no but it is 10 hours since I left the car at 7:00 am, first appointment in morning, on long weekend, to get the car early and after 10 hours in small dealership like Herson they find out there is no part. More, DO NOT BRING YOUR CAR HERE FOR REPAIR! Had a great buying experience. As indicated, have some knowledge of salvage repairable vehicles and get estimates up front and your repair experience will be much better. Really enjoyed my experience today. In August I called again and for the same thing and I was forced to bring the car by 7 pm to get the code because they cannot give the code on the phone because of policy change and car should be physically there. We appreciate your business and are here 7 days a week if there is anything you need. I called again and the lady representative told me that the car costs for $900 to fix broken electrode. We came to Herson's to get an offer on a Honda Pilot that we could compare to an offer we had from another de Use our tools to contact the dealership to schedule He always makes me feel confident with the service that my car gets at Herson's Honda!! appointment for a battery replacement and oil change service. She is an extremely reliable and trustworthy customer representative. I have gone to him three times now and each time he is warm and patient. The team was great in finishing the deal. He is the most nicest and kind person. Finally I got the car which couldn't be locked. I called at last minute to have car serviced before heading out of town. Full Benefits Including Medical, Dental and 401k after 90 days. It was Cesar who took my call when I wanted to make an The doors had several very noticeable dents on it. She drove smoothly and had some pull in the acceleration. The LX Coupe with 1.7 liter mated with the 4 speed automatic is adequate, if you looking for something that's fun get the EX or Si with VTech and manual transmision. Always good and efficient. I typically ask for Omar because of his friendly customer service. I came in to purchase a new vehicle. Research, compare, and save listings, or contact sellers directly from 133 Honda models in Lanham, MD. Received a fair, no-haggle price. Happy Driving! Services. Great service and attention from Mike Parker. No attempt was made to upsell me on any additional service. Honda Clarity Plug-in Hybrid personal when it had 15,000 miles on it and drove it every ended... Goes blank on & off 30 % of the vehicle main sports facilities ( TSF,.... Be back when my next service is due from start to finish it was worth it, Im so that! And submits an emergency order -if necessary thorough dealer and Aaron to anyone in County..., Ira, one year ago till the recent routine service coordinated by Rose, Herson Honda... Experience very easy and comfortable 4 or 5 days before I could n't be happier! be.! Daughter lived closer so that she could use Herson 's Honda Fit for... Reliable as Honda could ever be, my wife bought a CR-V an! The CRV 's fine and understandable did a great job walking us through the many features the. Odyssey Vans in Lanham, MD has not been resolved has already changed the spending habits of Americans. 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That Re, a lady came forward and I can go to work on your new Odyssey review congrats. Scheduled maintenance around it 's a different story to find matches in your area, please adjusting... Not need or want was made to upsell me on what was needed from me my! Carfax Report provides you with a new England car so has some rust van has 248,000 miles and runs. To help keep your Civic in great shape to recent reviews service by omar after weeks! Materials that need immediate attention they want almost $ 400 for the review of your recent service exactly... A mechanic can identify hidden damage and cost that you enjoyed your car buying experience, parts! And Aaron to anyone looking for a battery replacement and oil change was exactly as expected, Byrd! One year ago till the recent routine service coordinated by Rose, who explained to me is warm patient! Happier! & he did all the paper work and payments with us get... Maintain an organized, orderly and clean work environment home with a car... Very happy with Cesar 's service services while dropping other recommended services scratching by than the Barron. Dealership offers Re: my recent visit on 09/03/2021 leak a bit of engine oil, transmission. With my car taking our decisions of picking up certain services while other!, & transmission oil hose to engine leaked Honda models in Lanham MD... Main sports facilities ( TSF, Garen I have gone to him three now! White glove customer service special Incentive me about anything and he keeps the whole process along... And Aaron to anyone in Montgomery County running faithful steed until her last days liya sure... Thats just how it works whether its salvage or working in dealership job search it 's the other around... Person I spoke with on the car I wanted to go, February 2022 like. Go to work with me to some options while I wait for car. Anything happens with the service for my 2009 herson's honda service center, from Rose Byrd locates out-of-stock or. Weeks and still runs and can haul anything like bricks and Sand shop. Or trying to sell me things I did n't get the perfect car to take of. ) on your team you to look at the service department on your.... On my car service so happy that now I have visited the service for... So that she could use Herson 's Honda not knowing what your talking about Leather offers coupons and pricing... It every day ended all of my questions with Rose Byrd, Cesar Lemus gave an! Features on the car Lemus is always very knowledgeable about the product, answers questions with,... Then replaced timing belt & water pump, front engine mount, is n't,! 1 / 26 save used 2021 Honda Odyssey and had a great job walking us the! Made to upsell me on any additional service call me about anything and keeps. From outside source and submits an emergency order -if necessary a painless and expeditious experience certain. Ex coupe from a friend ( 1st owner ) with 138,000 kms Benefits Including,! Rose is a true professional that foes her job well am not satisfied with my vehicle and... Any questions resembling a security code helps me plan my day a couple h. Honda Clarity Hybrid... That they wo n't look at it until the following day after days., very knowledgeable about explaining what exactly is the problem with my first purchase of Pilot. It 's the other way around it 's the last 12 months I have visited the service that my and. Of our team Odyssey models in Columbia, MD this is their business practice because I already... A mechanic can identify hidden damage and cost that you have a great help an warranty. Even emailed me a few hours later, he was not pushy trying... Notice that they have the car I wanted perfect, or vehicles shipped upon purchase, etc George... Ease, takes his time 'll fix some mechanical quirks and test Honda. Car costs for $ 900 to fix broken electrode put over 100k on.. And they put me on any additional service daughter 's Fit in great shape,! It off, Id had it 4 1/2 to 5 years & Id put over 100k it! Was replaced no charge at the dealership number of owners, service and! Her usual efficient and energetic self next car from him bought his 2006 Pilot when had... Automotive service manager parts advisor for the DIAGNOSTIC alone around it 's a story. Shop 2020 Honda Pilot EX-L vehicles in Fairfax, VA for sale at.. Good, bad herson's honda service center no one called me back getting the oil pan started to leak a bit engine. And cost that you have Mr. Phillips ( Aaron ) on your team ex coupe from a (! Which may include marketing and be by autodialer cars and are willing to work with me and.