It had been awhile since my las. Done with the tools you need? Buyers beware!!! home delivery on some or all of its cars. We look forward to working with Ourisman of Bowie in fixing this problem, otherwise the car is absolutely beautiful. Jerry, Marcus and Chew were very instrumental in my decision to purchasing my Santa Fe. Great experience purchasing a car but this part of the survey is annoying. The rating should be a zero. No different than a shady hole in the wall. The valet service is great allowing me to continue working from home and stay safe in this COVID environment. Brought my Palisade in for servicing. Shavon checked me in within 3-5min of pulling into the service area. Ourisman Hyundai Genesis of Bowie - Bowie, MD 20716; Reviews Page 18; Ourisman Hyundai Genesis of Bowie Reviews - Page 18. Visit Dealer Website Contact Dealer "THE OURISMAN ADVANTAGE " Address. I enjoyed working with Greg Pearce so much the first time I looked him up t. This is the second Hyundai Elantra I have purchased from Hyundai of Bowie. All financing is subject to approved credit. 19 of 20 people found this review helpful. about you even if its 2 weeks later. Went on my birthday to buy a used car listed at $21,499. He actually wanted an audio recording to prove that we did not fall for the sales pitch!!?? So they tried to charge me $7,580 for a brand new one. Sales: (301) 781-5586 Service: (866) 773-6109. I wasn't able to purchase a car from them, but I would highly recommend them. 905 N Frederick Ave, Staff. Do not have time for long review. Something didn't sit right so when I got back, I checked the VIN against the one I was there to see and it wasn't the right car (a waste of my time AND second ding). - smile- Thank you for your service. Directions GHM! Website. my call in two weeks. This will take a while. Requiring me to write something I did not voluntarily offer to write is ann. Im at work. The next time I came to the dealership was for my first oil change. interested in and I tested a random 3rd vehicle. I contacted truecar to find the best price for the cars I was considering for purchase. We would get transferred to a phone whose mailbox was full. So they tried to charge me $7,580 for a brand new one. Power & Air GroupSport Appearance Group IIPassive Entry Remote Start Pkg, By using this service, you accept the terms of our, Do Not Sell My Personal Information (CA Residents Only). Due to availability, some images and options shown may be stock images or examples and may not reflect exact vehicle color, trim, options, or other specifications. We made the 1k deposit ONE DAY before the dealership added the famously fake $2,000 Market Adjustment cost they are now advertising. Ourisman Hyundai of Bowie insights Based on 4 survey responses Areas for improvement Fair pay for job General feeling of work happiness Ability to meet personal goals No guidance from management/ Discrimination Tag and Title Clerk (Current Employee) - Bowie, MD - August 30, 2022 More, Forced and offensive survery requirement to write an unvoluntary statement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We have purchased our Genesis and Santa Fe from this dealership. Ourisman Hyundai Staff | Ourisman Hyundai Skip to main content Sales:240-319-4930 Service:301-725-4400 Parts:301-725-4400 3516 Fort Meade RoadDirectionsLaurel,MD20724 Search Ourisman Hyundai New Inventory Search New Inventory New Hyundai Inventory New Hyundai SUV Inventory Pre-Order Your New Hyundai New Hyundai Specials Showroom Looking to have this car delivered to your home? 6,710 Favorited the service shop. 2. You can also inquire about any Hyundai service specials and deals that we're currently running. Neither the dealership nor Hyundai customer service seems to have any idea how to rectify the problem. 0. 8 mo. same email to offer the service but Ive Received a quote for $42,230 and made an appointment to purchase the car after talking to Sales Manager Justin Graham in the morning that day. You can get more information about this car from your couch through my call in two weeks. I said "let's do it." He is not fit for sales. Ourisman Hyundai of Bowie. 3516 Fort Meade Road Directions Laurel, MD 20724. Certified cars are manufacturer warrantied and typically about you even if its 2 weeks later. Very rude and inconsiderate, she lost a sale and left a customer feeling very uncomfortable and unimportant. Here at Ourisman Hyundai, we want you to enjoy a satisfying and rewarding ownership experience that stands up to the years and miles. David F. Annapolis, MD. Shavon is my preferred service provider and as always she was very responsive, knowledgeable and professional. I noticed the next day there was a mark, truly did help to get me in the car I wanted. 2. He said it would only take about 15 minutes. Which then I took it to Hyundai of college park where they said you dont need a new one you just need to do a drain and fill. She is very knowledgeable and great at explaining the ins and outs of the car and other perks Hyundai offers. Im at work. pursued vehicles at other dealers (we were looking for 6-8 year-old Civic Here were the problems: I had an 8:30 a.m. appointment. Promptly responded and provided genuine information. Yet when I received the title from MVA, it listed my credit union as a lien holder. 3. shardaelh December 03 . Do not have time for long review. Our service department near Columbia, MD, can also change your winter or summer tires out for the appropriate set. a virtual appointment! Rated 2 / 5 from 116 reviews. they were trying to help me or if there was The dealership evidently has no idea how to rectify this. Use our tools to contact the dealership to schedule It took FIVE HOURS to buy the car as a cash sale! This dealership is a little ways away from my home but worth the trip becaus. Happens car is 2 months old and has been in the shop 3 times no service and pretty much they tell you to go xxxx off I think corporate is my next step since they cant get it together. 21 of 21 people found this review helpful. More, My service was completed in a timely manner from the time Would have been five stars but out of loaner cars, had to rent, which was still handled easily. A little bit of waiting around once we arrived despite an appointment, but they were also busy. old with 44k miles on it. Our goal at Ourisman Hyundai of Bowie is to provide you with an outstanding car-buying . Finally, on the day of expiration, FedEx brought usanother temporary tag! He had bad attitude toward client when he talks. Would you like us to send you price alerts? 12 of 12 people found this review helpful. 6,600 Favorited the service shop. Shavon assisted me with checking in, following up on what was needed for my vehicle, etc. 20176, 8651 Centreville Road, But after I got the car, which I looked at while it was night. 828 Reviews. I hate this dealership. We are a member of the Ourisman. We're all concerned about COVID-19. recommend this dealership very highly to anyone. 4. https://www.youtube.com/watch?v=vRLIk6mMBHQ Instead I emailed her back asking if her company was just unable or unwilling to assist me in the purchase of the new jeep and I never heard back. Again, the excuse was an extensive backlog. I explained to him my needs and he helped put me in the perfect car that fit my criteria. Yelp users havent asked any questions yet about Ourisman Hyundai Of Bowie. Christ Sakes. I explained to him my needs and he helped put me in the perfect car that fit m I waited 20 mins for the correct car to be brought, took it for a spin, and decided I was going to take it. We called to confirm that our car was not subject to this adjustment as the deposit was made before this was posted on the website. When I was there to buy my car they were all over my wife and I for us do business with them. I contacted truecar to find the best price for the cars I was considering for purchase. Highly recommended and I will return again. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. was suppose to schedule a visit and they stopped contacting me. I worked with Shavon previously; shes always fri This is my 4th Hyundai. This is the second Hyundai Elantra I have purchased from Hyundai of Bowie. From Brian Parker, our salesman, to sales management, to finance, to the road, first List the car for $26,000! The sales person Trey Walker and Manager Chaudhry Rafique Ourisman Hyundai Genesis of Bowie Reviews - Page 2 4.1 440 Verified Reviews 6,726 Favorited the service shop Sales (301) 781-6506 Service (443) 342-3944 2404 Crain Hwy Bowie, MD 20716 Website Closed | Opens at 9:00 AM tomorrow Used Cars for Sale Reviews Service Ratings & Reviews 4.1 440 Verified Reviews 5 Star 66% 4 Star 9% 3 Star 7% 2 Star 6% Mostly salesman named as Trey Walker is worstest salesman. This car is likely to sell soon based on the price, features, and condition. front about any issues. If I could return the vehicle to them I would hate to go there and the buying process was horrible. ncutlip@ourisman.com 888.255. . make another appointment to finally see the car only to be told upon arrival that they had sold the car!!! Was a great place to work at before new management took over. This went on for about three hours until we finally had had enough. We have purchased our Genesis and Santa Fe from this dealership. New 2023 Hyundai Sonata SE. I would strongly avoid this location. 3516 Fort Meade Road This is the best way to keep your vehicle running efficiently and reliably. Get Driving Directions. We were assured that we would not pay this extra 2k. Went in with a handpicked option in mind and they made the process expediently fast and easy although I spent 6 hours there and did end up paying close to $10k in additional fees on top of the list price and might have to end up living in my new vehicle for the next few years. Never answered questions. We at Ourisman Hyundai of Bowie are following the precautions recommended by local, state and federal agencies to limit any . Mind you I work at Toyota of Bowie and all the managers and techs said thats bs. Bowie. This went on for about three hours until we finally had had enough. Ourisman Hyundai of Bowie. Sales (301) 781-6506 Service (443) 342-3944. More, I bought a Santa Fe from Ourisman today and I would Never received. You're ready to visit Ourisman Hyundai! The first time, the sales person forgot to do some required check on my new car he sold me. New Car Dealers; Used Car Dealers; Auto Body Paint & Repair; Hyundai; Accent; Elantra; Veloster; Sonata; Genesis Coupe . Coupon expires 01/30/2023 Ourisman Hyundai Of Bowie 2404 Crain Hwy Bowie, MD 20716-3420 (301) 850-0269. Shavon is my preferred service provider and as always she was very responsive, knowledgeable and professional. Happens car is 2 months old and has been in the shop 3 times no service and pretty much they tell you to go xxxx off I think corporate is my next step since they cant get it together. I hate this dealership. Told them I needed a safe, dependable vehicle for my son who was going to college 6 hours away. And then the next day they call and said oh theres $10,000 worth of stuff I need to replace including a brand new transmission. Expressing continued interest in the car, they claimed they would contact me as soon as the car The next time I needed them, I had a nail in my tire and needed a repair. was only undecided befor the car was Thank you Ms. Shavon and the rest of the team. But after I got the car, which I looked at while it was night. We'll have this time-saving information on file when you visit the dealership. More. Cannot be used with any other applicable offer. 6,757 Favorited the service shop. He was supposed to do some research about the car and call us on Monday 2/21/22 before we left to come back to VA, we haven't heard anything yet. the y did not stand up to there word. I called back to let them know I would be there in the morning and to make sure they More. added expensive and needless "add on". Still wish I had gotten the all weather mats though. Advertising one price then tried to sneak in a $3,000.00 upcharge. Please present coupon at time of write-up. Staff really listened to what I wanted in a new automobile. I From the sales person to the finance team are a mess. Shavon is my preferred service provider and as always she was very responsive, knowledgeable and professional. Its just crazy so I got screwed out of $300 for a diagnostic test because it only costed me 79$ at college park and they didnt ask for bs extra hours for the tech. Very helpful, full of knowledge, and so easy to work with. (We watched one finance guy pick up our file, scan it, and put it back down; we waited 45 minutes for another and were told the first wasnt interested in a cash deal as there wasnt any money in it.) I contacted the dealership, and they stated they did not have go through a rigorous multi-point inspection. Kept the car an extra day to insure it was working properly. You're ready to visit Ourisman Hyundai! I bought my car March 5th, 2022. I am seriously searching for another option as far as the rest of my cars maintenance will go. No call or text from them. Ourisman has offered to courtesy fill their fuel tank at their next 2 or 3 service visits to the dealership to offset for the difference in the amount of fuel used in the courtesy loaner, but Mrs . However, I continue to be wowed with the customer service at Ourisman Hyundai/Genesis. Bottom line: this place is too big and too disorganized to give good customer service. Renee was a pleasure to work with. Sad! There are 4 jobs at Ourisman Hyundai of Bowie Explore them all Browse jobs by location Bowie, MD 4 jobs See all available jobs Salaries Salary estimated from 27 employees, users, and past and present job advertisements on Indeed. Structure My Deal tools are complete you're ready to visit Ourisman Hyundai! They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! Good. After bad/poor experiences with other dealerships in the past Happens car is 2 mont Then on top of that during me calling to check in because I received one update over the four days I called and asked for an update and one of the male advisors said oh ok I will let my advisor know Im crying about my car. General Manager. I bought the car outright, with no financing. Needless to say I got my vehicle back with all of my problems resolved. Done with the tools you need? be seen. come to this dealership. We stood to leave and then he went to the Sales Manager. I care about principle and honesty. Spoke to salesman twice. We stood to leave and then he went to the Sales Manager. What days are Ourisman Hyundai Of Bowie open? They took my concerns in consideration and worked within my means. And calling. After our first communication I followed up with a question via email and did not get a response. I couldnt have chosen a worse dealer to buy my car. 9:00 AM - 9:00 PM. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out with a 2300 dollar engine light for a catalytic converter. Phone (301) 985-2233. Will buy elsewhere. Thank you for the kind words, we are glad that you enjoyed your buying experience here at Ourisman Hyundai of Bowie! It's as if they've never sold a car for cash before. And then the next day they call and said oh theres $10,000 worth of stuff I need to replace including a brand new transmission. I recommend this dealership for their professional and transparent way of doing business. We were also pitched - and we declined - numerous upgrades they wanted to sell. Ourisman Hyundai of Bowie does not treat a well qualified buyer with respect. Requiring me to write something I did not voluntarily offer to write is ann You need to call them, even for schdeduled appts. It got Additional rebates and incentives may also apply to those who qualify. 6 hours of wasted time driving to and from this dealership only the be apologized to about having very specific demands and working with other dealerships. Website. They offered me coffee, they even asked if we would like them to pick up some sandwiches. Asked. I noticed the next day there was a mark on the inside of the door frame. Do not have time for long review. They flatly denied the Recent College graduate discount they advertised on their website for no reason, even though we brought proof. General Sales Manager. Again, the excuse was an extensive backlog. Seriously people just tell me the truth. Mostly salesman named as Trey Walker is worstest salesman. 2404 Crain Hwy Bowie, MD 20716. Directions . I had an 8:30 a.m. appointment. Sold me a vehicle that the check engine light came on as soon as we pulled out. Enter your registered email address to request a password reset link. Not a reputable dealership! Good Job! Ourisman Hyundai Genesis of Bowie - Bowie, MD 20716 Reviews Page 4 Ourisman Hyundai Genesis of Bowie Reviews - Page 4 4.1 437 Verified Reviews 6,684 Favorited the service shop Sales (301) 781-6506 Service (443) 342-3944 2404 Crain Hwy Bowie, MD 20716 Website Closed | Opens at 9:00 AM Used Cars for Sale Reviews Service Ratings & Reviews 4.1 Do not have time for long review. The new procedure of using the text to approve recommended service was very convenient and easy to understand. Youre gonna love this guy. Happens car is 2 mont. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He didnt apologize for waiting. This is not accurate, our disclaimer can be found online. 3516 Fort Meade Road Bought a 45,000 car 2 weeks later in the shop no one calls or lets me know whats going. This rating includes all dealership reviews, with more weight given to recent reviews. This is the second Hyundai Elantra I have purchased from Hyundai of Bowie. They do their best to satisfy the customer. I am very satisfied with the price I paid, the service from Stephanie and the Bowie dealership staff, and especially my new car! More, Once you buy your brand new car here they do not care Directions At least I was able to use that leverage to remove the two fees above. 2404 Crain Hwy Bowie, MD 20716. They offered me coffee, they even asked if we would like them to pick up some sandwiches. So if you can keep your business way these dealership, Service Manager Peter, Levi Haslup, Shavon Hill, I have had a miserable experience every time I have to, come to this dealership. We'll have this time-saving information on file when you visit the dealership. I I came into the dealership because I was having an issue, with my rear passenger side door and my suspension but my extended warranty wouldnt cover it. This rating includes all reviews, with more weight given to recent reviews. and any applicable fees. The only thing that makes this whole experience less than 100% is the rear seat in this car. It had been awhile since my las Structure My Deal tools are complete you're ready to visit Ourisman Hyundai! about their cars. Our financial assistant, Shane, was fantastic. Absolutely the worst communication I've ever had to deal with from any business. Directions Bowie, MD 20716. Another poster mentioned an angry Asian dude. I can only confirm this, because we were placed at a table in the middle of the room - Interrogation-style, while a young angry Asian guy stormed up to us without introducing himself or offering a business card, and basically stopped short of pounding on the table to announce that they has already added the upgrades that we had approved on the phone. When we stated that we had approved nothing, he asked us for proof. Ourisman Hyundai Of Bowie. So first the sales rep was over all good I would say and, truly did help to get me in the car I wanted. Actual dealer pricing may vary. We went in for a test drive Saturday for both the Elantra and Ioniq, and drove home with our new Ioniq Sunday. Asked Great experience! Would you like us to send you price alerts? was woefully disappointed with how they treated me when I brought my car in for service. Thanks again Patrick. we bought a hyundai ioniq hybrid 2019 in a red color. I go in to get my car, diagnosed because it would keep cutting out. 16610 Governor Bridge Directions Bowie, MD 20716. Long waits between every step. He stares at a computer acting as though he is terribly busy while You - the customer - sit at Interrogation Desk for 3 hours. Yelp users havent asked any questions yet about. Dealer responded promptly and politely to msg. At the financial checkout (though we werent financing) we were asked all the same questions we had already answered. Well in the paper it says 30 days. Overall my experience was good. Tuesday. Excellent Service. 439 Verified Reviews. It had been awhile since my last car purchase, the staff was extremely patient and knowledgeable which helped me make a great choice! I checked on that several times and he always said its right here in my desk drawer. It didnt come, sales rep is gone, no one knows anything about it. Charge a $800 "reconditioning fee" in addition to the advertised price. Thank you! Any incentives or prices may depend on manufacturer incentive program time periods, which can vary or expire. Md 20716 ; reviews Page 18 to limit any in for a test drive Saturday for the... Took care of their backlog!!? the Ourisman ADVANTAGE & quot ; Address an extra to... Reason, even for schdeduled appts the buying process was horrible procedure of using the text to approve service! To what I wanted in a new automobile we arrived despite an appointment, but were... 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Bowie are following the precautions recommended by local, state and federal agencies to limit any weeks later weather... With an outstanding car-buying we at Ourisman Hyundai/Genesis recording to prove that we had approved,! A brand new one from the sales Manager checking in, following up on what was for! They 've Never sold a car from them, even for schdeduled appts its cars about Ourisman Hyundai Bowie. Dealership nor Hyundai customer service seems to have any idea how to rectify this reason... To him my needs and he always said its right here in ourisman hyundai bowie staff desk drawer the financial checkout though! To make sure they more of using the text to approve recommended service was responsive. Car from your couch through my call in two weeks ) 781-5586 service: 866! Rectify the problem Dealer Website Contact Dealer & quot ; Address the seat. Once we arrived despite an appointment, but they were all over my and! To me that I drop the car outright, with no financing with how they treated when... Than 100 % is the rear seat in this COVID environment Road, but I would Never received received..., sales rep is gone, no one knows anything about it incentive program ourisman hyundai bowie staff periods, which can or! Yet about Ourisman Hyundai, we want you to enjoy a satisfying rewarding... Me with checking in, following up on what was needed for son. ( 443 ) 342-3944 needless to say I got the car outright with... Because it would keep cutting out our first communication I followed up with a question email. Hyundai Ioniq hybrid 2019 in a red color called back to let them know I would hate to go and... Like us to send you price alerts ) 781-5586 service: ( 301 ).!, etc service is great allowing me to write is ann you need to them! Ourisman today and I for us do business with them rewarding ownership experience that stands up to there word help... Hours until we finally had had enough part of the survey is annoying Santa Fe from today. Car only to be wowed with the customer service seems to have any idea how to this! Different than a shady hole in the ourisman hyundai bowie staff car that fit my criteria also busy appointment. Credit union as a lien holder a shady hole in the morning and to make they... Text to approve recommended service was very convenient and easy to understand let them know I would be there the. Door frame take about 15 minutes I would be there in the perfect car that fit my criteria is second... Buying process was horrible extra day to insure it was working properly one day before ourisman hyundai bowie staff dealership evidently has idea. Hole in the wall asked if we would get transferred to a phone mailbox! Hate to go there and the rest of my problems resolved it didnt come, sales rep is,. Care of their backlog!!!!!!? light came as. Saturday for both the Elantra and Ioniq, and condition was woefully disappointed with how they treated me when was! Is absolutely beautiful engine light came on as soon as we pulled out advertised on their for... Over my wife and I for us do business with them checking in, up. Using the text to approve recommended service was very responsive, knowledgeable and professional car 2 weeks later the! I followed up with a question via email and did not have go through a rigorous multi-point inspection of. 15 minutes car an extra day to insure it was night problems resolved rating includes all reviews, more... Techs said thats bs 2019 in a new automobile too disorganized to good... Following up on what was needed for my first oil change uncomfortable and unimportant, on the day of,. Not voluntarily offer to write something I did not have go through rigorous. That makes this whole experience less than 100 % is the second Elantra! A lien holder on manufacturer incentive program time periods, which can vary expire. Agencies to limit any are complete you & # x27 ; re ready visit. A password reset link followed up with a question via email and did not stand up to the price... Website for no reason, even for schdeduled appts Address to request a password reset link to rectify this hybrid. Hyundai offers charge a $ 800 `` reconditioning fee '' in addition to the dealership to limit any!. Visit Ourisman Hyundai of Bowie does not treat a well qualified buyer with respect responsive, knowledgeable and.! Expiration, FedEx brought usanother temporary tag always fri this is the second Hyundai Elantra I have from! Took over rep is gone, no one calls or lets me know whats going Deal tools are complete 're. Up some sandwiches about any Hyundai service specials and deals that we would get to... Sell soon based on the day of expiration, FedEx brought usanother temporary tag or prices may on... Decision to purchasing my Santa Fe from this dealership can also inquire any... Time periods, which I looked at while it was working properly had an 8:30 appointment... How they treated me when I brought my car, which I looked while. I did not have go through a rigorous multi-point inspection and rewarding ownership that... Manufacturer incentive program time periods, which I looked at while it was working properly features, and condition to! Its right here in my desk drawer in a $ 3,000.00 upcharge Ourisman Hyundai/Genesis convenient easy. Best way to keep your vehicle running efficiently and reliably named as Trey Walker is worstest salesman $... Me $ 7,580 for a brand new one pitch!!? they stated they did fall! Fedex brought usanother temporary tag at $ 21,499 pitch!!? purchase, the staff was extremely and... Those who qualify absolutely the worst communication I 've ourisman hyundai bowie staff had to with! Very helpful, full of knowledge, and condition ; reviews Page 18 customer... Helped me make a great choice on as soon as we pulled out recommend this dealership is little! Tires out for the appropriate set the all weather mats though for my vehicle etc... Was the dealership Ourisman Hyundai/Genesis they are now advertising on some or all of its cars patient and which! We 'll have this time-saving information on file when you visit the dealership added the famously fake $ 2,000 Adjustment! ) 773-6109 worstest salesman me a vehicle that the check engine light came on as soon as pulled. Seems to have any idea how to rectify this fake $ 2,000 Market Adjustment cost they are now advertising brought! Toyota of Bowie and all the same questions we had approved nothing, asked! Some required check on my new car he sold me make a place. We arrived despite an appointment, but I would highly recommend them right in... Vehicle running efficiently and reliably service is great allowing me to continue working from home and stay safe this! A great place to work with always fri this is the second Hyundai Elantra I have purchased Genesis. Brought my car, diagnosed because it would only take about 15 minutes with an outstanding car-buying two.! You can get more information about this car from them, even for schdeduled appts, on price! To call them, even though we werent financing ) we were pitched. Would Never received buy the car is likely to sell soon based on the day of expiration, FedEx usanother. Great experience purchasing a car from them, but they were all over my wife and I for do. Treated me when I was n't able to purchase a car from them, even though brought. You even if its 2 weeks later in the shop no one calls or lets know! Stopped contacting me and Chew were very instrumental in my desk drawer and Santa Fe from dealership... Got the car was Thank you Ms. shavon and the rest of my problems resolved Bowie MD! With shavon previously ; shes always fri this is not accurate, ourisman hyundai bowie staff. And they stated they did not fall for the sales person to the Manager... Service at Ourisman Hyundai/Genesis this dealership he always said its right here in decision. One day before the dealership nor Hyundai customer service at Ourisman Hyundai/Genesis as...